ISS Student Worker

Employer Address: Mount St. Joseph University 5701 Delhi Rd. Cincinnati, OH 45233

Department: Campus Technology/Technology Infrastructure Services

Status: Non-Exempt

Supervisor Contact Information:

Hannah Kuderer, UX Support & IT Solutions Developer | Hannah.Kuderer@msj.edu | 513-244-4349

Jackie Roberts, Director of Technology Design, Development, & User Experience | Jacqueline.Roberts@msj.edu | 513-244-3213

Pay: The Student Employee Pay Wage Policy can be found on myMount

Evaluation Period: Annual performance evaluations if the student works the entire academic year. If the student works one semester, the performance evaluation will be completed after that semester

Purpose: ISS Student Workers are responsible for assisting students, staff and faculty members with any technology needs. All ISS Student Workers are to assist patrons at the Help Desk and provide front-line assistance for the support of electronic classrooms, and the delivery and support of media equipment.

Duties and Responsibilities:

• Answering calls and responding to basic inquiries.
• Handling basic media moves (e.g., putting and updating media requests)
• Familiarity with some campus locations and able to navigate to them as needed.
• Supporting classroom, office, and other technology under supervision.
• Assisting clients with campus directional questions.
• Knowing the basic locations of media items in the office and assisting with basic media storage tasks.
• Assisting with opening and closing the Help Desk
• Other duties as assigned.

Qualifications, Skills, and Requirements:

• Currently enrolled student at Mount St. Joseph University
• Initial knowledge of computing technology (laptop and tower computers) preferred.
• Willingness to learn new processes and techniques required for position.
• Demonstrate verbal communication skills required for interaction with Library Help Desk patrons.
• Work efficiently with others.
• Working under the pressure of deadlines.
• Open availability and willingness to work all shifts (early morning, evenings, and weekends) including breaks preferred.
• Interaction with employees, students, or other individuals on campus.
• Gather information, clarify facts and details, and coordinate work with other student workers, staff, and faculty members to ensure accurate media moves.
• Pushing/pulling equipment on carts, bending, carrying equipment upstairs, familiarity with, or technical aptitude to learn operation and support of media, computer equipment, and software.

To apply, please complete application.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer