Operations Manager

At Mount Royal Pines III, we know that great care starts with great people — people like you, with the skills, insight, and heart to make a real difference.

Here, your experience isn’t just welcomed — it’s appreciated and celebrated. We foster a culture of respect, collaboration, and meaningful work, where your voice matters and your impact is felt every day. If you're ready for the next chapter in your career with a team that shares your commitment to excellence and compassion, we’d love to meet you!

Position Overview:

Ensure the smooth daily operations of the Assisted Living facility through administrative leadership, employee file compliance, customer service support, and financial oversight, including accounts receivable. Acts as a key partner to the Executive Director and supports occupancy, onboarding, and regulatory readiness. Responsible for coordinating, maintaining, and optimizing the staffing schedule for caregiving team. Ensure the community is properly staffed at all times and supports recruitment, onboarding, and retention strategies. Play a key role in maintaining high-quality resident care through workforce stability, shift coverage, and proactive communication with staff.

Role Responsibilities:

Accounts Receivable & Billing

o Generate and distribute monthly billing statements to residents/responsible parties.

o Maintain accurate resident financial records including applying payments, adjustments, and credits to resident accounts.

o Monitor aging reports and proactively follow up on delinquent accounts.

o Communicate with residents and families to resolve billing issues professionally.

o Collaborate with corporate accounting team on reconciliations and reporting.

Executive Director Support & Operational Leadership

o Serve as an administrative and operational backup to the ED including sales and marketing

o Maintain awareness of community needs and provide leadership coverage when ED is absent.

o Support internal audit readiness and ensure daily operational tasks are completed on time.

o Respond professionally to resident and family concerns and inquiries and route to appropriate teams.

o Support front desk or reception coverage as needed.

Vendor & Invoice Management

o Process invoices, manage petty cash, and ensure timely submission of accounts payable.

o Coordinate with department heads for purchase order tracking and budget controls.

o Liaise with vendors and monitor contract terms as needed.

Employee Services Compliance & Onboarding

o Post jobs, assist with candidate communication, and support interview scheduling.

o Maintain complete, accurate, and compliant employee files, including I-9s, licensure, and onboarding forms.

o Oversee onboarding checklist completion within required timelines.

o Ensure accurate HRIS and personnel record maintenance.

Staff Scheduling & Shift Coverage

o Create, maintain, and publish weekly and monthly staff schedules for caregivers.

o Monitor attendance, call-outs, and shift changes; fill gaps promptly.

o Ensure staffing meets required ratios and acuity levels per state guidelines.

o Communicate scheduling updates and expectations clearly to staff.

Recruitment Support & Onboarding

o Assist with sourcing, screening, candidates for frontline care roles.

o Coordinate background checks, references, and pre-employment paperwork.

o Support smooth onboarding, orientation scheduling, and training follow-up.

Staffing Metrics & Reporting

o Track and report on staffing coverage, open shifts, overtime usage, and staffing gaps.

o Maintain real-time scheduling and attendance records in staffing software.

o Collaborate with department heads to forecast staffing needs based on census changes.

Employee Relations & Communication

o Build strong relationships with frontline staff to promote engagement and reliability.

o Notify leadership of trends in absenteeism, morale, or retention concerns.

o Facilitate feedback loops between staff and supervisors regarding scheduling needs

Qualifications:

· Associate’s or Bachelor’s Degree in Accounting, Business Administration, or related field preferred

· 1- 2 year of’ experience in healthcare or senior living business office role and healthcare scheduling

· Knowledge of billing practices, accounts receivable, and payroll

· Proficient with Microsoft Office and senior living software

· Familiarity with Medicaid/Medicare and private pay structures (preferred)

· Familiarity with scheduling platforms (e.g., OnShift, SmartLinx, Kronos, etc.)

· Strong communication and customer service skills

Operations Support, Operations Assistant, Operations Manager, Administrative Support, Administrative Assistant

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25