What are the responsibilities and job description for the HOUSEPERSON position at MOUNT AIRY CASINO RESORT?
Position Overview:
The Houseperson is responsible for the highest level of cleanliness of guest room floor areas and hotel areas as assigned, supports Guest Room Attendants by stocking supplies and equipment and handling all linen processes, ensuring superior service to all patrons and guests of the Hotel/Casino. The Houseperson will conform to all Housekeeping standards. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Essential Job Functions:
- Responsible for the highest level of cleanliness of guest room floor areas and hotel areas as assigned.
- Promotes positive guest, employee and public relations at all times.
- Responsible for the quality, consistency and presentation of all products and services.
- Services Guest Room Attendants by delivering linens, stocking carts and collecting trash and dirty linens. Replenishes supplies.
- Responsible for all aspects of cleanliness and orderliness of guest room floors and assigned hotel areas, paying attention to all details according to established procedures and standards.
- Operates heavy duty equipment including shampooers, buffers and vacuums. Maintains and cleans equipment.
- Maintains clean and organized supply areas.
- Assists with deep cleaning and moving furniture of guest rooms as assigned.
- Delivers special request items such as pillows, refrigerator, roll away beds, etc.
- Complies with Do Not Disturb notices. Follows all procedures when entering an occupied guest room.
- Promptly reports any maintenance needs, damages or guest needs to supervision.
- Responsible for the security of any assigned room keys.
- Participates in daily inspections with supervision as necessary.
- Completes reports as required.
- Attends meetings as necessary.
- Meets attendance guidelines and adheres to regulatory, departmental and company policies and procedures, including OSHA standards and regulations.
Essential Job Requirements:
- Must be able to perform each of the essential functions and responsibilities satisfactorily.
- Must be a minimum 18 years of age or older upon employment.
- High School Diploma or equivalent required.
- One year of Hospitality/Housekeeping experience preferred.
- Possesses excellent customer service and communication skills.
- Possesses strong interpersonal qualities.
- Flexible to work any scheduled shifts and/or days, including weekends and holidays.
- Ability to perform basic mathematical calculations to count and measure cleaning chemicals.
- Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.
ADA Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Must be able to stand, walk and move through all property areas. Must be able to stand, sit, walk, reach, bend, stoop or kneel for long periods.
- Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
- Adequate manual dexterity, including hand and wrist movement to operate equipment, perform cleaning functions and engage in lifting, pushing or pulling up to seventy-five (75) pounds.
Other Skills/Abilities:
- Must be able to handle exposure to areas where smoking is permitted.
- Must be able to handle exposure to cleaning chemicals.
- Must be able to read labels.
- Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.