What are the responsibilities and job description for the Service Desk Dispatcher / Onsite in Pottstown, PA position at Motion Recruitment?
A growing technology services organization is seeking a Service Desk Dispatcher to join its team in Pottstown, PA. This is a customer-facing role responsible for answering incoming support calls, triaging requests, and directing clients to the appropriate technical support resource. The ideal candidate is friendly, professional, and comfortable handling a high volume of phone interactions while delivering exceptional customer service.
This opportunity is perfect for someone who enjoys being the first point of contact for customers and thrives in a fast-paced support environment. Working alongside a team of three dispatchers, you'll play a key role in ensuring clients quickly reach the right support professional and receive timely assistance.
Required Skills & Experience
Tech Breakdown
This opportunity is perfect for someone who enjoys being the first point of contact for customers and thrives in a fast-paced support environment. Working alongside a team of three dispatchers, you'll play a key role in ensuring clients quickly reach the right support professional and receive timely assistance.
Required Skills & Experience
- 1 years of customer service, call center, receptionist, dispatching, or service desk experience
- Strong phone etiquette and communication skills
- Ability to manage multiple inbound calls and requests simultaneously
- Professional, friendly, and customer-focused demeanor
- Excellent organizational and multitasking abilities
- Basic computer skills and experience working with ticketing systems or CRM platforms
- Ability to accurately gather information and route requests appropriately
- Reliable attendance and punctuality
- Previous Managed Services Provider (MSP) or IT support environment experience
- Experience with help desk ticketing systems
- Familiarity with service dispatching or scheduling
- Strong problem-solving skills
- Ability to remain calm and professional during high-volume periods
- Experience supporting business clients over the phone
Tech Breakdown
- 70% Phone Support & Call Routing
- 20% Ticket Creation & Documentation
- 10% Administrative & Team Coordination
- 60% Answering inbound client support calls
- 20% Gathering details and creating support tickets
- 10% Dispatching requests to the appropriate support technician
- 10% Communicating updates and assisting with service desk coordination
- Stable full-time opportunity
- Fast hiring process with a single interview
- Collaborative and supportive team environment
- Opportunity to gain experience within a technology services organization