MSP Help Desk Engineer/Camden NJ onsite

A fast-growing managed services provider (MSP) based in Camden, NJ is hiring a full-time Help Desk Technician to support a diverse client base across multiple industries. This company delivers end-to-end IT solutions, working heavily with Windows environments, Microsoft 365, networking, and cloud platforms like Azure. This is a full-time opportunity ideal for someone looking to build a strong technical foundation in a client-facing, fast-paced MSP environment.

Required Skills & Experience

• 1–3 years of experience in a Help Desk or IT support role
• Strong knowledge of Windows 10/11 and basic Windows Server concepts
• Experience with Microsoft 365 (Exchange, Teams, SharePoint)
• Basic understanding of networking (DNS, DHCP, TCP/IP)
• Excellent troubleshooting and customer service skills
• Ability to manage multiple tickets and prioritize effectively
  
  

Desired Skills & Experience

• Previous experience working in an MSP environment
• Exposure to Active Directory and user management
• Familiarity with remote monitoring and management (RMM) tools
• Basic knowledge of Azure or other cloud platforms
• IT certifications such as CompTIA A , Network , or Microsoft fundamentals
  
  

What You Will Be Doing

Tech Breakdown

• 70% Windows Desktop / Microsoft 365
• 30% Networking & Basic Server Support
  
  

Daily Responsibilities

• 80% Hands On
• 5% Management Duties
• 15% Team Collaboration
  
  

The Offer

• Bonus eligible
  
  

You Will Receive The Following Benefits

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options
  
  

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted By: Shawna Dunleavy