Data Analyst/master data management

We are seeking a detail-oriented and execution-focused Customer Domain Specialists to join the team. This hybrid ole is responsible for ensuring the accuracy, consistency, and integrity of the Customer Domain across systems, processes, and ongoing initiatives. Operating as part of a SWAT team, the specialist will focus on resolving data, system, and process discrepancies that impact customer information and downstream operations.

The role will act as a central control point across business and technology teams to ensure that customer data and related processes are reliable, aligned, and scalable.

Term: 4 month contract

Required Skills & Experience

• 5 years of experience in data management, business analysis, operations, or customer domain roles
• Strong understanding of master data management (MDM) and data governance principles
• Proven experience in data quality management, reconciliation, and issue resolution
• Experience working with customer data platforms, ERP/CRM systems, or Customer 360 environments
• Strong analytical and problem-solving skills with attention to detail
• Experience in Agile/Scrum environments preferred
• Retail or distribution industry experience is a plus
• Excellent communication and stakeholder management skills
  
  

Responsibilities

What You Will Be Doing

Customer Domain Ownership & Integrity

• Own the accuracy and consistency of customer data across systems and platforms
• Ensure alignment of customer records, hierarchies, and attributes across all touchpoints
• Identify and resolve data discrepancies, duplication, and inconsistencies
  
  

Issue Resolution & SWAT Execution

• Act as part of a CX SWAT team to investigate and resolve critical customer domain issues
• Perform root cause analysis on system, data, and process-related defects
• Drive quick resolution in collaboration with cross-functional teams
  
  

Data Governance & Controls

• Establish and enforce data standards, definitions, and governance practices for the customer domain
• Define and monitor data quality rules, validations, and controls
• Partner with IT and data teams to ensure proper system configurations and data flows
  
  

Initiative Oversight (Customer Domain)

• Review all in-flight initiatives impacting customer data and systems
• Ensure changes align with defined data standards and do not introduce inconsistencies
• Act as a gatekeeper for customer domain-related changes
  
  

Cross-Functional Coordination

• Collaborate with product, engineering, operations, finance, and vendor teams
• Ensure consistent understanding and usage of customer data across functions
• Drive accountability for data quality and issue resolution
  
  

Monitoring & Reporting

• Track and report on data quality metrics (accuracy, completeness, duplication, error rates)
• Proactively identify risks and trends impacting customer data integrity
• Provide regular updates to leadership on issue status and improvements
  
  

Process Standardization & Improvement

• Define and document standard operating procedures for customer data management
• Identify opportunities to streamline processes and reduce manual intervention
• Drive continuous improvement in customer domain operations
• Other duties as assigned
  
  

Physical Demands / Working Environment

• Work is performed in a standard office or hybrid environment
• High collaboration across cross-functional and technical team
  
  

Posted By: Jessica Eisenberg