What are the responsibilities and job description for the Front Desk Staff position at Motel 6?
Company Description Motel 6 is an iconic American economy lodging brand that has been in continuous operation since its first location opened in Santa Barbara, California, in 1962. Today, it is one of the largest franchisors in the U.S. economy segment, with nearly 1,500 hotels across 49 states and five Canadian provinces. Properties are strategically located near airports, major highways, and key travel routes, providing convenient and affordable stays for guests. Motel 6 is supported by an experienced brand management team and modern operating and technology platforms, and is part of G6 Hospitality, which also franchises the Studio 6 Extended Stay brand.
Role Description The Front Desk Staff role at Motel 6 in McDonough, GA is a full-time, on-site position focused on providing welcoming, efficient service to guests. Day-to-day responsibilities include greeting and checking guests in and out, managing reservations, handling payments, and answering phone calls and inquiries. The role also involves providing information about hotel services and local attractions, responding to guest concerns, and coordinating with housekeeping and maintenance teams to ensure rooms and common areas meet brand standards. Front Desk Staff maintain accurate records, use property management systems, and follow company policies and procedures to support a safe, clean, and guest-focused environment.
Qualifications
Role Description The Front Desk Staff role at Motel 6 in McDonough, GA is a full-time, on-site position focused on providing welcoming, efficient service to guests. Day-to-day responsibilities include greeting and checking guests in and out, managing reservations, handling payments, and answering phone calls and inquiries. The role also involves providing information about hotel services and local attractions, responding to guest concerns, and coordinating with housekeeping and maintenance teams to ensure rooms and common areas meet brand standards. Front Desk Staff maintain accurate records, use property management systems, and follow company policies and procedures to support a safe, clean, and guest-focused environment.
Qualifications
- Candidates should possess strong customer service and communication skills to interact effectively with guests and team members.
- Candidates should possess receptionist duties and phone etiquette skills to manage front desk operations and incoming calls professionally.
- Candidates should possess computer literacy skills to use reservation systems, process payments, and maintain accurate records.
- Candidates should possess reliability, attention to detail, and problem-solving skills to handle guest issues and operational tasks efficiently.
- Previous front desk, hospitality, or retail experience is beneficial, and availability to work flexible shifts, including evenings, weekends, and holidays, is preferred.