Raleigh Rescue Mission - Campus Director

Organization Mission: Raleigh Rescue Mission considers every position one of Christian ministry and every person a vital and valued part of our team. Therefore, it is essential that all the Raleigh Rescue Mission team members have a personal relationship with Jesus Christ and subscribe to our Statement of Faith. Every team member is expected to believe in and adhere to our Core Values of compassion, prayer, collaboration, excellence, and development. In doing so, our entire team is expected to be humble, open to learning new ways of doing things, and ready to step in to assist in any area of the Mission, as needed. We seek team members who are passionate about being extraordinary and faithful in their work and personal lives.

Role Mission: The Campus Director at Raleigh Rescue Mission is a newly created position. The successful candidate will be a self-starting strategic thinker and process-driven leader motivated by the opportunity to transform the lives of Raleigh Rescue Mission’s clients. Guided by the mission’s core values, the Campus Director will gain a deep understanding of operational functions and then work to evaluate, improve, and create metrics to measure progress towards organizational goals.

The Campus Director reports directly to the CEO and provides leadership, coaching, and support to several direct reports, including Directors, Managers & Supervisor. They will also be responsible for a team of approximately 50 staff members. In partnership with the CEO, the Campus Director will play a key role in assessing & developing an effective organizational structure to support continued growth.

Essential Job Functions:

• Team Leadership and Development

• Operational Oversight

• Prioritize Client Success

• Document and Outcomes Management

• Client Engagement

• Adaption and Collaboration

Required Skills and Abilities

• Process driven with a demonstrated track record of uniting a diverse team around clear goals and defined metrics tracked through shared systems and distinct processes
• Entrepreneurial mindset with the ability to think strategically while implementing tactically
• Proven ability to lead, coach, inspire, support, and motivate diverse teams, including staff and volunteers, with varied functional responsibilities
• Understanding of the rewards and challenges of serving the economically vulnerable
• Strong ability to multi-task, prioritize, organize, plan, and manage multiple projects and schedules to meet deadlines and achieve desired outcomes
• Strong leadership and management skills that positively influence the Mission’s culture
• Excellent communication skills with the ability to express ideas and interpret policies and procedures clearly, calmly and concisely, both verbally and in writing
• Strong problem-solving and conflict mitigation and resolution skills
• Resourceful and proactive in seeking information and resources to support and navigate complex challenges
• Sound decision-making ability aligned with the Mission’s core values and mission
• Proficiency in Microsoft Office Suite and comfortable using reporting tools.

Education and Experience:

• A bachelor’s degree or higher from an accredited college/university
• 8 to 10 years of experience in operations, strategic solutions, systems management, human resources, or relevant field
• 5 years or more years of progressively responsible management positions with supervisory experience and direct responsibility for process development, systems creation, hiring, training, goal setting, performance assessment, and other operations functions
• Considerable knowledge of laws, policies, procedures, principles, methods, and techniques of efficient administration, including human resources, facilities and office management, technology implementation, evaluation of business operations, and budgeting.
• Familiarity or experience working with Gino Wickman’s Traction model strongly preferred
• Experience working in a fast-growing organization with evolving systems and priorities.
• Demonstrated experience providing exceptional customer service to diverse groups of individuals, with a focus on responsiveness and professionalism.
• Valid NC driver license and the willingness to drive a 12-passenger van. (A valid driver’s license is required as well as a passing Motor Vehicle background check. Periodic MVR checks will be done to ensure continued ability to drive.If at any point you lose your driving privileges, it is your responsibility to report that to the Manager immediately.)

Measurements:

• Support the organizational capacity goal of 95-100%.
• Achieve metrics associated with the New Life Plan Phases 1-4.
• Achieve a rating of 4 or above on a client satisfaction survey
• Satisfaction (engagement) scores annually.
• Schedule staff to fully cover 12-to-16-hour client services.
• Lead daily devotionals.
• Lead daily team meetings.

Physical Requirements

• Ability to lift up to 50 lbs.
• A typical shift will require sitting, standing, walking, and utilizing a laptop, sometimes for an extended period.
• Ability to use hands to lift, guide, and assist clients/children with assignments and life skills.
• Ability to maneuver around furniture/closets and kneel, squat, stoop, or bend at the waist.
• Ability to drive clients/children to appointments and off-site events.

Work Conditions

• Work onsite, indoors, outdoors, and potentially in inclement weather.
• This environment requires an individual to be prepared to assist with potentially adverse conditions that may arise in a residential setting. (Ex. Flooding due to plumbing failure; outbreak of illness.)
• The environment may have a high noise level.
• This position will be part of a rotating on-call 24/7 leadership team for the support and operations of Raleigh Rescue Mission. The typical work week for someone in this role is 45 hours weekly. Onsite work within these prime program hours of 7:00 am - 6:00 pm will flex based on meetings and other engagements.
• Work one weekend (Saturday & Sunday) with the Friday before weekend off & the Monday after weekend off. every 4 weeks.
• Work 3 holidays a year within your 5 day work week.

Compensation and Benefits

• The salary range is expected to be $95,000 to $105,000, based on experience.
• A generous employee benefits package that includes health benefits, paid time off, paid holidays, and a 401(k)-retirement plan.

This job description is not intended to be a complete statement of all duties and responsibilities. It is subject to change at any time.