What are the responsibilities and job description for the Women's Case/Client Success Mgr (12 noon to 9pm) (pay based on exp.) position at Raleigh Rescue Mission?
Great opportunity for a “Purpose Driven Leader” that is looking for “Purpose Driven Work” that causes people to “Flourish” as they use their God given gifts & abilities.
Raleigh Rescue Mission Statement: Living out the love of Jesus Christ, we equip individuals experiencing homelessness to live into their unique purpose.
The Client Success Manager —-must be a servant-leader that is committed to working with clients to create a success plan so they can become self-sustaining. Please review our “New life Plan” at www.raleighrescue.org.
- Essential Job Functions: Prioritize Client Success
- Engage and follow-up on prospective client inquiries, per guidelines.
- Complete the initial assessment conversations to understand client situation and perform initial goal setting.
- Lead onboarding process for new clients.
- Work with client and CSM team to create and update their Client Success Plan with clear goals and target dates.
- Meet with each client weekly to develop and follow-up on specific goals towards progression of their Client Success Plan.
- Connect clients to internal and external resources to aid in achieving their goals.
- Check-in briefly with all assigned clients daily.
- Provide immediate feedback to clients to recognize positive behavior and/or to address behavior that does not align to the expectations.
- Encourage and engage clients with a Christ-centered approach by following the CARE model.
- Recognize and plan for potential obstacles for clients.
- Independently execute tasks, proactively identifying and solving client issues, and escalating when appropriate.
- Build a pipeline and recruit new clients.
- Order and maintain appropriate inventory for all supplies needed for client programs (breathalyzers, laundry detergent, etc.)
Great schedule— Monday - Friday and 1 weekend a month (with the day off before & after the weekend worked) Flexible hours based on needs of the mission.
Must have storing desire & commitment to work with people experiencing homelessness/poverty.
We are “Changing the World for Good” one person at a time.
Please join us as we “daily live out” our Mission Statement.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you volunteered with any social service program?
- Why are you interested in working at Raleigh Rescue Mission (Back to work program)?
Education:
- Associate (Required)
Experience:
- Case management: 1 year (Preferred)
License/Certification:
- Driver License (Required)
Ability to Commute:
- Raleigh, NC 27601 (Required)
Work Location: In person