Pharmacy Onboarding Intake Coordinator

Pharmacy Intake Coordinator, Onboarding

Sterling, Va • Pharmacy Operations, Mosaic Pharmacy Service

Company Overview

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.

RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.

How You'll Make a Difference

Reporting to the Pharmacist-in-Charge, you will play a pivotal role in furthering the team's mission to give every new Mosaic patient a smooth, confident start with our pharmacy.

In this role, you will help Mosaic convert new referrals into fully onboarded, medication-ready patients quickly and accurately, reducing delays and errors at the point of intake.

Your work directly supports the medically complex seniors Mosaic serves. As often the first voice a patient hears from Mosaic, you help them feel informed, cared for, and ready to begin their new pharmacy service with confidence.

What You'll Do

• Serves as the primary point of contact for new patients via phone or video, guiding them through onboarding.
• Conducts comprehensive medication history interviews and reconciles prescriptions with new patients.
• Collaborates with prescribers to obtain new prescriptions.
• Addresses patient inquiries regarding insurance, costs, and coverage.
• Supports claims processing and resolves third-party billing issues.
• Enters prescription details accurately into the pharmacy system to ensure precise, timely medication fulfillment.
• Documents patient information thoroughly and accurately in the pharmacy management system.
• Educates patients on Mosaic's pharmacy services and benefits.
• Synchronizes medication regimens and schedules each patient's initial medication shipment.
• Contacts previous pharmacies to coordinate prescription transfers.

What We're Looking For

Required

• 3 years of experience in a healthcare or pharmacy setting with direct patient interaction (home health, hospital, primary or specialty care, or pharmacy).
• Licensed pharmacy technician in good standing in the State of Virginia.
• Exceptional communication skills, including empathetic listening and clear verbal and written expression.
• High attention to detail, strong organizational skills, and adaptability in a fast-paced, evolving environment.
• Proficiency with pharmacy software and general computer applications.
• Available to work an 8.5-hour shift, Monday through Friday, between 9:00 a.m. and 6:00 p.m. ET (exact shift confirmed at hire); occasional overtime may be required based on patient needs.
• Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred

• 1-2 years of experience in a call center environment.
• Experience collecting medication histories.

Conditions of Employment

All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.

Compensation

The expected salary range for this position is $26/hr to $28/hr. Actual compensation within the range is determined by factors including experience, skills, and internal equity.

Benefits

RxAnte and Mosaic Pharmacy Service offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:

• Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
• A Health Savings Account with company contributions
• A 401(k) retirement plan with an employer match
• Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
• An Employee Assistance Program and a benefits Customer Advocate service
• 4 weeks of accrued Paid time off and paid company holidays
• Company-provided equipment
• Support for professional development and training

Equal Employment Opportunity

RxAnte, and subsidiary Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Recruitment Fraud Notice

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.