Senior Program Manager

Responsibilities

• Responsible for the development of estimates for the enhancement or development effort in planning, analysis, design, construction, testing, and implementation.

• Accountable for delivery of all work tasks identified in the program plan.

• Responsible for the capture and reporting of required program management metrics.

• Adjust and revise estimates when necessary.

• Ensure all changes to scope follow processes and are documented.

• Ensure new estimates are approved by the client and agreed upon.

• Adjust and revise estimates when necessary.

• Manages and tracks the program progress against the program plan.

• Monitor project milestones and phases to ensure the project is on schedule. Take corrective actions if a project begins to slip its schedule.

• Prepares status reports on a periodic basis for program teams, Team Leads, group leads, and program managers and appropriate stakeholders.

• Plan, organize, prioritize, and manage multiple work efforts across application teams.

• Develops detailed program plans for the enhancement or development effort.

• Accountable for the final program management evaluation review with stakeholders for approval upon program completion.

• Responsible to tailor and baseline all program templates.

• Accountable to schedule or monitor status reviews, peer reviews, program management inspections, and software quality assurance work product and process reviews with the appropriate designated resources.

• Notifies Team Leads of project timelines, milestones, phases, work requests target dates, and approved executable work package.

• Communicates and work with users and clients as necessary.

• Coordinates and presents proposals to agencies as necessary.

• Analyze and distribute reports on program metrics associated with work items related to improvement measures.

• Ensure processes and activities are followed.

• Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders.

• Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.

• Build and maintain relationships with key stakeholders and customer representatives.

• Direct work planning and scheduling design work.

• Manage and track the program progress against the program plan.

• Serve as the primary point of contact for all program-related issues and resolution of issues.

• Coordinate and present proposals to agencies as necessary.

• Identifies and manage program risk and develops risk mitigation strategies, track to closure.

• Ensure Team Leads adjust and revise estimates when necessary.

• Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.

• Coordinate the establishment of program standards and program specific procedures with Team Leads.

• Responsible for project compliance with standards and procedures.

• Responsible for the capture and reporting of required program management metrics.

• Responsible to tailor and baseline all program templates.

• Develop and facilitate achievement of program service commitments and performance metrics.

• Ensure that tasks provide value and support the strategic direction of the program and meet service commitments; conduct reviews with agencies.

• Accountable for the final program management evaluation review with stakeholders for approval upon program completion.

• Communicate effectively with customers and software / hardware suppliers supporting the State as appropriate.

• Identify and track issues.

• Balance workload with program members’ capacity.

• Communicates to team members how their work assignments relate to and help achieve program objectives.

• Plan program specific training and orientation needs.

• Accountable for activities with excess delivery cycles of 8 to 12 months.

• Manages, coordinates, and establishes priorities for complete life cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments in the company, such as distribution, finance, and manufacturing.

• Designs project plans, which identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel.

• Demonstrated experience serving as a Scrum Master, guiding cross functional teams in applying Agile principles, facilitating ceremonies, removing impediments, and fostering a culture of continuous improvement.

• Proven ability to lead complex, full life cycle projects using Agile methodologies, ensuring clear prioritization, iterative delivery, stakeholder alignment, and consistent progress toward milestones.

• • Experience collaborating with Shared Services teams within an Agile framework, ensuring alignment, smooth cross team coordination, and effective delivery of shared components and services.