Senior Crisis Program Manager

Company Description

Huckleberry House has been a trusted source of shelter and support for youth in crisis across Central Ohio since 1970. We provide critical services, including a crisis shelter, transitional living programs, counseling, and outreach, to young individuals aged 12–24 navigating challenges like homelessness, conflict, and trauma. Our mission is rooted in compassion, partnerships, and a commitment to empowering young people with safety, resilience, and opportunities for a brighter future. Together with our community, we strive to ensure no young person faces their challenges alone.

Summary

The Senior Crisis Program Manager provides strategic leadership and oversight of the Crisis Program, ensuring high-quality, trauma-informed services for youth and families. This role is accountable for program performance, compliance, fiscal management, and continuous improvement, while contributing to agency-wide strategy and leadership initiatives.

Essential Responsibilities

Leadership, Supervision & Program Management

• Provides strategic direction and oversight of all Crisis Program operations,     including staffing, service delivery, and outcomes.
• Supervises Crisis program staff and oversees performance of all program personnel.
• Leads hiring, onboarding evaluations, coaching, and corrective actions and     terminations in collaboration with Crisis Program management.
• Supports in supervising staff in training, scheduling, and performance management.
• Develops and implements program goals, workflows, and operational strategies     aligned with agency priorities.
• Exercises independent judgment in resolving complex operational, clinical, and     staffing issues.
• Identifies service gaps and leads program development, improvement, and innovation     efforts.

Budget & Resource Management

• Develops and manages program budget; monitors financial performance and staffing     efficiency.
• Analyzes productivity and resource utilization; makes recommendations for     sustainability and growth.
• Supports grant activities and ensures funding compliance.

Compliance & Quality Assurance

• Oversees adherence to accreditation standards and leads audit readiness and     preparation efforts. (e.g., OHMHAS, ADAMH, COA, Medicaid).
• Leads quality assurance and continuous improvement initiatives using data and     performance metrics.
• Oversees audits, documentation standards, and corrective action planning.
• Complete all medication disposal within established time frames.

Clinical & Operational Oversight

• Provides leadership-level oversight of crisis response, risk management, and     service delivery standards.
• Ensures all program functions (intake, assessment, documentation, discharge) meet     clinical, regulatory, and billing requirements.
• Maintains accountability for productivity, documentation integrity, and service     quality.

Agency & Community Leadership

• Represents the program internally and externally with partners, funders, and     stakeholders.
• Participates in agency leadership, strategic planning, and committee work.
• Collaborates with senior leaders to align program operations with organizational goals.
• Participates in on-call rotation and provides leadership during critical incidents.

· Perform other duties as assigned.

Requirements

Required Competencies

• Strong leadership in crisis, behavioral health, or residential settings.
• Ability to lead teams, manage complexity, and drive outcomes.

· Ability to manage multiple priorities and lead diverse teams.

• Strategic thinking, problem-solving, and decision-making skills.
• Effective communication, conflict resolution, and emotional intelligence.
• Ability to analyze data and improve performance.
• Ability to demonstrate pois tact and diplomacy.

Qualifications

• Bachelor’s degree in Social Work or related field, or equivalent experience.
• Minimum of 4 years of progressive management experience preferred.
• Experience in crisis, residential, or behavioral health settings preferred.
• Valid driver’s license and acceptable driving record.
• Proficiency in electronic client record systems.

Knowledge, Skills & Abilities

• Strong analytical, organizational, and strategic planning skills.
• High level of discretion, judgment, and professionalism.
• High level of organization, discretion, and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Strong leadership presence and ability to drive change.
• High level of professionalism, reliability, and accountability.
• High level of interpersonal skill to handle sensitive and confidential situations