Crisis Program Supervisor

Company Description

Huckleberry House has been a trusted source of shelter, support, and counseling for youth in crisis across Central Ohio since 1970. Serving young people ages 12–24, the organization provides a foundation of hope and opportunity through a range of services, including a crisis shelter, transitional living programs, counseling, and outreach. With a mission rooted in compassion and powered by community partnerships, Huckleberry House is dedicated to guiding young individuals through challenges such as homelessness, trauma, and family conflict. Together, we aim to create brighter futures for the next generation.

Role Description

The Crisis Program Supervisor is an on-site, full-time role located in Columbus, OH. The role involves overseeing day-to-day operations of the crisis program, supervising a team of staff, ensuring the successful implementation of program goals, and maintaining high-quality services for youth in need. Duties include case management oversight, staff training, program evaluation, and ensuring compliance with organizational policies. The Supervisor will also work closely with external stakeholders and community partners to advance the goals of the program and provide direct support for clients as needed.

Essential Responsibilities

Administrative Operations

• Oversees daily administrative functions, including scheduling, data entry, records     management, and internal communications.
• Ensures timely and accurate completion of program documentation, reports, and data     tracking.
• Maintains and monitors electronic record systems to ensure data integrity and     compliance.
• Implements administrative workflows and process improvements.

Staff Supervision

• Supervises part time staff, including hiring, training, scheduling, and performance     management.
• Provides ongoing coaching, support, and accountability to ensure high-quality clinical     intervention.
• Assists in workload distribution and coverage planning to maintain program     efficiency.

Compliance & Quality Assurance

• Ensures program practices meet regulatory, accreditation, and funding requirements     (e.g., Medicaid, grants, audits).
• Conducts routine audits of documentation, files, and data systems for accuracy and     completeness.
• Supports preparation for internal and external audits and reviews.

Program & Operational Support

• Supports program leadership with reporting, data analysis, and operational     coordination.
• Tracks program metrics, productivity, and key performance indicators.
• Assists in budget tracking, purchasing, and resource coordination.
• Coordinates meetings, prepares agendas, and maintains records of key decisions and     action items.

Communication & Coordination

• Serves as a liaison between staff and leadership.
• Supports onboarding processes, including system access, documentation training, and     compliance requirements.
• Ensures clear and consistent communication of administrative policies and     procedures.

· Perform other duties as assigned.

Requirements  

Required Competencies

• Strong organizational and administrative management skills.
• Ability to supervise staff and manage multiple priorities.
• Attention to detail and accuracy in documentation and data management.
• Effective communication and problem-solving skills.
• Ability to maintain confidentiality and exercise discretion.
• Ability to demonstrate pois tact and diplomacy.

Qualifications

• Associate or Bachelor’s degree in Social Services, or related field preferred.
• Minimum of 2 years of administrative or operations experience; supervisory     experience preferred.
• Experience in behavioral health, healthcare, or social services settings preferred.
• Proficiency in electronic record systems and Microsoft Office Suite.

Knowledge, Skills & Abilities

• Strong time management and organizational skills.
• Ability to analyze data and generate reports.
• Ability to work independently and as part of a team.
• High level of professionalism, reliability, and accountability.
• High level of interpersonal skill to handle sensitive and confidential situations 

Salary Description

• $23.00 - $25.97