What are the responsibilities and job description for the Crisis and Communications Program Lead position at Huntington National Bank?
Description
The Crisis, Communications & Project Coordination Program Lead is responsible for leading crisis and incident response efforts, delivering strategic internal communications, and coordinating cross‑functional projects for the Commercial segment. This role ensures operational resilience, clear and consistent communication, and disciplined execution of initiatives by serving as a central coordination point across crisis management, communications, and project delivery activities.
Key Responsibilities
Crisis & Incident Management
Yes
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
The Crisis, Communications & Project Coordination Program Lead is responsible for leading crisis and incident response efforts, delivering strategic internal communications, and coordinating cross‑functional projects for the Commercial segment. This role ensures operational resilience, clear and consistent communication, and disciplined execution of initiatives by serving as a central coordination point across crisis management, communications, and project delivery activities.
Key Responsibilities
Crisis & Incident Management
- Lead coordination and execution of incident response plans and lead teams during crisis events including communications, progress and measurement.
- Develop, maintain, and govern incident management playbooks, communication plans, and standard operating procedures.
- Create and maintain Business Continuity plans and support crisis readiness activities, including simulations and training.
- Ensure timely incident updates, resolution tracking, impact analysis, and post‑incident reviews with documented lessons learned.
- Coordinate and support execution of crisis, communications, and operational initiatives in partnership with Project Managers and cross‑functional stakeholders.
- Maintain project artifacts including plans, timelines, status reports, risks, issues, decisions, and action items.
- Track milestones and dependencies; follow up on deliverables and escalate risks or blockers as appropriate.
- Support change and implementation efforts by supporting communications, readiness activities, and stakeholder engagement.
- Bachelor’s Degree
- 4 years of experience in internal communications
- 3 years of handling incidents or crisis management
- Ability to convey complex information verbally and in writing with a clear and concise
- Ability to simplify complex issues for diverse audiences
- Experience working across teams to achieve goal
- Strong change management and organizational development experience
- Proven track record in leading teams under high pressure situations
- Experience with incident management and communication tools e.g. Service Now and Everbridge
- Proficiency in Microsoft Office Suite
- Demonstrated ability to support multiple projects at once
Yes
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.