Host

Pay

$17.00 – $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Guest Reception: Greet and welcome guests with a friendly and professional demeanor. Ensure a positive first impression.
• Table Management: Manage reservations, assign tables, and ensure the seating arrangements are organized and efficient. Handle waitlists and communicate estimated wait times to guests.
• Customer Service: Answer phone calls, respond to guest inquiries, and assist with any special requests or concerns. Provide information about menu options, specials, or event details.
• Waitlist Management: Maintain an accurate waitlist during busy times, ensuring guests are seated as quickly as possible.
• Collaboration: Work with servers, bartenders, and kitchen staff to ensure smooth communication and a seamless experience for guests.
• Maintain Cleanliness: Keep the host stand, entrance, and seating areas neat and welcoming. Ensure menus and other materials are organized and clean.
• Reservations Management: Use reservation systems (e.g., OpenTable, Resy) to manage guest bookings and coordinate seating efficiently.
• Assist in Special Events: Help with event coordination and ensure guests’ needs are met during special events or large gatherings.
• Manage Guest Flow: Direct guests to their tables and ensure a steady flow of customers in and out of the dining area.
• Upsell when appropriate: Inform guests about daily specials, promotions, or items that could enhance their dining experience

More about you

• Experience: Prior experience in a customer service role or hospitality is preferred, but not required.
• Skills:
  • Strong communication skills and a friendly, approachable personality.
  • Ability to multitask and remain calm under pressure.
  • Ability to operate reservation systems, phones, and basic office equipment.
  • Team player with a positive attitude.
  • Knowledge of the menu, specials, and general restaurant policies.
• Physical Requirements:
  • Ability to stand and walk for extended periods.
  • May need to lift and carry items up to 35lbs. such as menus or cleaning supplies.

Key Attributes:

• Customer-Focused: Always put the needs of the guest first, ensuring they feel welcomed and valued.
• Organized: Able to manage multiple tasks at once without sacrificing attention to detail.
• Adaptable: Comfortable working in a fast-paced, constantly changing environment.
• Positive Attitude: A cheerful, enthusiastic approach to work, even in stressful situations.

Working Conditions:

• Schedule: This position may require evening, weekend, and holiday availability, especially in the hospitality or event industry.
• Environment: Fast-paced, dynamic, and customer-facing.

Physical requirements

• Ability to remain on feet for entire length of shift
• Ability to maneuver between tables and around corners
• Ability to lift and carry up to 35 pounds