Partner Experience Specialist (Bilingual)

We have both shifts available:

1st Shift: 9:00am - 5:00pm

Mid Shift: 11:00am - 7:00pm

About the Company

Our client is a dynamic, independent floorplan company led by trusted industry veterans. The company helps independent dealer partners and team members succeed by creating an exceptional, engaging user experience through transparent communication and simple, innovative solutions.

About the Role

We are seeking a service-focused Partner Experience Specialist to support auction partners, dealer partners, and internal team members. This role coordinates floorplan loans accurately and on time, serves as a key connection point across the partner experience, and helps ensure dealer partners receive responsive, dependable support. The ideal candidate brings a winning attitude, excellent listening and communication skills, strong attention to detail, and the ability to build trust while managing multiple priorities in a fast-paced environment.

Responsibilities

• Receive and process inbound communications from dealers, including email, phone, and text, in a timely manner.
• Receive, validate, and process floorplan loan requests in accordance with Kinetic Advantage policies, procedures, and advance guidelines.
• Accurately calculate amounts due across a variety of floorplan situations.
• Maintain a steady workflow and complete additional assignments during available time, as needed.
• Develop a thorough understanding of Kinetic Advantage policies, processes, and procedures related to assigned areas and consistently follow established requirements.
• Apply experience and lessons learned to create or improve work methods related to floorplan advances and the overall partner experience.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.

Required Skills

• Strong organizational and time-management skills, including the ability to multitask, work efficiently, prioritize responsibilities, and meet deadlines.
• Ability to earn trust and build relationships over the phone while communicating effectively with a wide range of individuals, both verbally and in writing.
• Exceptional problem-solving skills, including the ability to ask probing questions and understand the needs of auction and dealer partners.
• Professional maturity and discretion when handling sensitive information and situations.
• Proficiency with Microsoft Office Suite or related software.
• Excellent interpersonal and customer-service skills.
• Strong written communication skills with the ability to compose professional, clear, and error-free email and text messages.
• Strong attention to detail and the ability to thrive in a fast-paced and, at times, stressful environment.

Preferred Skills

• One or more years of related experience in the floorplan, automobile, or auction industry, or experience with the Bureau of Motor Vehicles.
• Bilingual communication skills; bilingual team members may be asked to speak with customers by phone.
• A proactive, partner-first mindset and a willingness to improve processes based on experience and feedback.

Pay range and compensation package

This job description reflects the essential functions of the position but is subject to change and does not restrict the tasks that may be assigned.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other status protected by law.