ADMIN - SERVICE COORDINATOR

Position Overview:

This role assists individuals in navigating service systems, developing person-centered plans, and monitoring services to ensure health, safety, and meaningful outcomes for each person served as described in He-M 503.

Essential Responsibilities:

System Navigation

• Identify the needs and support required for individuals by accessing appropriate assessment tools as needed.
• Provide information and assistance to individuals and their support teams on options to meet their needs.
• Work collaboratively with community service partners to facilitate connections on behalf of the individual
• Facilitate transition planning as required between waivers or services.
• Inform individuals of the appeals process

Person-Centered Planning:

• Identify individual needs/goals and preferences and champion those at all intersections of the process
• Coordinate the service planning process as outlined in He-M 503.
• Ensure all documentation is maintained, on time, and compliant with regulations outlined in He-M 503.
• Support the individual to facilitate the choice and selection of service providers to deliver services, conduct outreach on behalf of the individual
• Ensure adequate financial resources are secured for all requested services through budget development, accurate and timely authorization submission and room and board requests etc.
• In advance of the annual service planning meeting, consult with the individual and team members to understand the individual’s satisfaction with services, progress on their goals, and to identify any risk factors and plans to minimize them, as outlined in He-M 503, when applicable consult with the Human Right’s Committee through the formal process as outlined in He-M 504.

Monitoring Health, Safety and Outcomes:

• Conduct in-home visits and monthly contact at the frequency required regulation that:
• Monitor goal progression and address gaps between service delivered and expectations outlined in the service agreement.
• Assess the health and safety of the individual and address and report any concerns to appropriate parties and update HRST as needed
• Monitor the implementation of any risk management/behavioral support plans
• Submit documentation of these contacts and ensure timely and accurate billing is completed.
• Coordinate, complete, and document appropriate follow up related to incident reports and sentinel events, and participate in investigations as required
• Actively coordinate crisis situations including submitting crisis service funding requests to BDS.
• Ensure implementation and documentation of informed choice, freedom of choice, and protecting individuals rights

Qualifications:

Education and Experience

• Associates Degree in Human Services or related field required; Bachelor’s preferred
• Minimum of 2 years' experience working with individuals with intellectual/developmental disabilities is required
• $100,000/300,000 Automobile Liability Insurance
• Valid driver's license and access to a safe operating vehicle during scheduled working hours

Skills and Abilities

• Demonstrate a commitment to The Moore Center's values
• Comply with all state, agency and department policies and procedures
• Demonstrate the ability to work independently and as part of a team including people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
• Exhibit superb customer service skills, including mediation skills and the ability to maintain a professional demeanor in crisis situations
• Proficiency in Microsoft Office 365
• Possess excellent organization and time management skills
• Demonstrate flexibility with changes in job, schedule and duties
• Demonstrate creative, innovative thinking and problem solving

Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle, DCYF, OIG, and Bureau of Adult and Aging Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining comprehensive personal auto insurance of $100,000/300,000.