APPLICATION ANALYST EPIC AMBULATORY - 0713 (224504)

IntroductionTo heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here .

OverviewMontefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60 languages.

We are seeking an Application Analyst for our Epic Ambulatory team.

Responsibilities

• Install new softwares, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts.
• Define go-live and rollout support schedule. Assist in the coordination of field support activities. Provide go-live and rollout support.
• Participate in after hours on-call rotation.
• Support users with new applications, modules, and functionality.
• Resolve critical issues independently as necessary. Forward issues to the correct group for remediation, or elevate it to the vendor if required.
• Determine how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements.
• Interpret end user requirements, by fully discussing potential options, and help stakeholders move towards optimal solutions.
• Utilize extensive knowledge of the system to reveal potential issues related to user requests.
• Evaluate the operational workflow that is applied to the system.
• Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modifications.
• Document all outcomes of testing. Review Application Analyst's test plans and documented outcomes for consistency and thoroughness.
• Design database queries and create reports utilizing a report-writing tool a plus.
• Application implementation, troubleshooting, and support.
  
  

Requirements

• Epic Ambulatory certification.
• Application/system implementation, troubleshooting, testing, and support experience.
• Full life cycle of implementation with go-live support experience.
• Strong desktop skills including Word, Excel, PowerPoint, Visio.
• Experience with third party application support.
• Server maintenance
• Server vulnerability remediation
• Client installs
• Maintain certificates
• Application upgrades
• Knowledge of Ambulatory and HOD workflows.
• Programming or other technical skills beneficial.
• Experience dealing with end users.
• Strong analytical and problem-solving abilities.
• Strong communication, interpersonal and rapport-building skills.
• Presentation skills.
• User and vendor interaction.
• Bachelor's degree or equivalent experience.
• Meeting all Epic certification requirements is a condition of employment.
  

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.