What are the responsibilities and job description for the Personal Banker position at Montecito Bank & Trust?
Company Description Montecito Bank & Trust is a locally owned community bank founded in 1975, serving individuals, businesses, and organizations across the region. The bank is recognized for its strong commitment to community impact, highlighted by programs such as Anniversary Grants℠ and Community Dividends®, which annually gift $1 million to more than 150 local nonprofits. This long-standing tradition of giving reflects a culture that values service, relationships, and local engagement. Team members join an organization that believes a strong bank helps build a strong community and supports employees in contributing to that mission.
Role Description The Personal Banker is a full-time, on-site role based in Santa Barbara CA. This role is responsible for providing personalized banking services, including opening new accounts, processing deposits, and assisting clients with day-to-day financial needs. The Personal Banker will engage with clients in the branch, identify appropriate banking products and services, and support customers in managing their accounts and transactions. Daily activities include handling inquiries, resolving issues, performing account maintenance, and ensuring compliance with bank policies and regulatory requirements. The role also involves cross-selling suitable financial solutions, maintaining accurate documentation, and collaborating with branch team members to deliver a positive, efficient client experience.
Qualifications
- Strong skills in Personal Banking, including Opening New Accounts and managing Deposits.
- Foundational knowledge of Finance to explain basic banking products and services clearly.
- Proven Customer Service skills, with the ability to build rapport, listen actively, and resolve concerns promptly.
- Attention to detail, accuracy in handling cash and documentation, and adherence to regulatory and compliance standards.
- Effective verbal and written communication skills, with the ability to work with a diverse client base and team members.
- Ability to work on-site in Santa Barbara, CA, with consistent reliability and professionalism.
- Previous experience in retail banking, financial services, or a customer-facing cash-handling environment is preferred.
- High school diploma or equivalent required; additional coursework or a degree in business, finance, or a related field is a plus.
- Comfort with banking software, digital tools, and standard office applications.