Technical Specialist

LOCATION OF POSITION: Fairport NY 14450; Technology Services - 11 Linden Park

TERM OF EMPLOYMENT: 12 Month Position, Full Time

STARTING DATE: As Soon As Possible

SALARY RANGE: $26.00 - $32.50 per hour

• Actual salary is dependent upon Education, experience and contract.
  
  

DISTINGUISHING FEATURES OF THE CLASS: This is a technical position responsible for developing standards for computer products utilized by a department. The employee reports directly to and works under the general supervision of a senior level employee with leeway allowed for the exercise of independent judgment. Does related duties as required.

Duties

• Cloud, hybrid and on-prem VM and workflow development and system administration.
• Administration of Microsoft O365 and Google Workspace domains and tenants.
• Email routing and message relay configuration and troubleshooting.
• Implementation, configuration and troubleshooting of email security protocols such as SPF, DKIM, and DMARC.
• Cloud and hybrid tenant management.
• Customer support and relationship facilitation.
• Cloud, hybrid, and on-premises identity authentication configuration.
• Cybersecurity posture exploration and maturation.
• Email/productivity suite archiving and eDiscovery.
• Develops and provides training and instruction on new technologies.
  
  

FULL PERFORMANCE KNOWLEDGES, SKILL, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of existing computer hardware, software, and networking product technology; ability to detect and resolve technical problems; ability to conduct training seminars and demonstrate computer systems in a manner that is understandable to a variety of people; ability to communicate effectively verbally and in writing; ability to work as a team member; ability to establish priorities and coordinate several different activities; ability to make decisions; ability to establish and maintain effective professional relationships; tact; good judgement; initiative; physical condition commensurate with the demands of the position.

Qualifications

• Civil Service eligibility as a Technical Specialist: Graduation from high school or possession of an equivalency diploma, plus either:
• Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor's degree, plus one (1) year of full-time or its part-time equivalent experience in all of the following: evaluating, recommending, installing AND utilizing commercial software packages, networking products, and common hardware devices; OR,
• Graduation from a regionally accredited or New York State registered two (2) year college or university with an Associate's degree, plus three (3) years experience as described in (A) above; OR,
• Five (5) years' experience as described in (A) above; OR,
• Any equivalent combination of training and experience as described by the limits of (A), (B), and (C ),
• Thorough knowledge of existing computer hardware, software, and networking product technology
• Ability to detect and resolve technical problems
• Ability to conduct training seminars and demonstrate computer systems in a manner that is understandable to a variety of people
• Ability to communicate effectively verbally and in writing and work as a team member
• Ability to establish priorities and coordinate several different activities
• Ability to establish and maintain effective professional relationships; tact; good judgment and initiative
• Physically able to perform essential functions of the position (with or without reasonable accommodation).