What are the responsibilities and job description for the Receptionist (PT) position at MONEYPENNY US GROUP?
Job Details
Job Location: Coral Gables, FL
Salary Range: Undisclosed
Description
The role:
In your role as a Moneypenny Receptionist, you'll get comprehensive training that will prepare you with the vital skills to be a key player in the Moneypenny team. You'll serve as a representative for Moneypenny and a wide array of our clients, leveraging your top-notch customer service skills and ability to build relationships to create a positive experience for their customers.
Key responsibilities:
- Swiftly and effectively handling incoming phone calls and relaying messages to clients and their customers, ensuring they never miss a call.
- Carefully entering the client’s information into our system with accuracy.
- Awesome attitude toward delivering a remarkable customer experience.
- Proficient in data entry, detailed-oriented and open to working in a fast-paced environment.
- Knowledgeable in Microsoft Office Suite, including Outlook and Teams.
- Always delivering the best level of customer service to clients.
The person:
- Efficiently and quickly handling incoming calls and relaying messages to clients, making sure every call is answered.
- Carefully entering the caller’s information into our system.
- A top-notch approach to delivering an amazing customer experience.
- Skilled in data entry, detail-focused and flexible with changes.
- Excellent verbal and written communication abilities, plus the knack for juggling multiple tasks.
- At least two (2) years of experience in customer service and/or tier II support, consistently providing outstanding service.
- Always ensuring the highest level of customer service is upheld for clients.
- Willing to work on holidays and weekend (you’ll always have one Saturday or Sunday shift every other week).
Qualifications