What are the responsibilities and job description for the Care Operations Coordinator position at Monarch Home Care?
Monarch Home Care is growing and looking for an organized, detail-oriented Care Operations Coordinator to support our day-to-day agency operations. This role touches client services, caregiver coordination, documentation, and internal projects — a great fit for someone who thrives in a fast-paced, mission-driven environment.
What you'll do:
- Manage and maintain client files, intake documentation, and case records
- Assist with caregiver onboarding paperwork, credentialing documentation, and scheduling support
- Communicate with clients and families regarding questions, scheduling, and service needs
- Support billing and authorization tracking (Medicaid Home Help program)
- Maintain agency compliance records and assist with audit preparation
- Support the agency director with internal projects, research, and operational initiatives
- Draft and manage correspondence, emails, and internal documentation
Requirements:
- High school diploma or equivalent (Associate's or Bachelor's preferred)
- Strong organizational and time-management skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Excellent written and verbal communication
- Ability to handle confidential information with discretion
Preferred:
- Experience in home care, healthcare, or social services administration
- Familiarity with Medicaid or state program documentation
- Experience with CHAMPS or similar provider portals
- Bilingual candidates encouraged to apply
What we offer:
- Flexible scheduling. Full-time and part-time options considered
- Direct exposure to agency operations and leadership
- Opportunity to grow with a mission-driven agency
- Collaborative, supportive team environment
Pay: From $22.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Application Question(s):
- How many years of experience do you have in home care, healthcare, or social services?
- What draws you specifically to a Care Operations Coordinator role at a home care agency?
- Are you familiar with Michigan Medicaid or Insurance personal care programs? If so, describe your experience.
Ability to Commute:
- Troy, MI 48084 (Required)
Work Location: Hybrid remote in Troy, MI 48084
Salary : $22