Receptionist

Monarch Healthcare Management Benefits Include

• UKG Wallet - get paid the next day!
• Free Single Medical Insurance
• Loan reimbursement.
• Scholarship Opportunities
• Paid Time Off – Vacation Time
• 401 (k) with annual contribution match
• Referral bonuses
• Career path to other positions within our growing company!
  
  

Receptionist

Schedule: Monday-Friday 8am-4:30pm

Position Summary

The Receptionist is an integral part of the health care team. This position is responsible for greeting visitors, families, residents, applicants, and employees who enter the building; professionally answering and directing all telephone calls. Additional responsibilities shall include receiving and distributing mail; ordering and stocking supplies; providing clerical and filing support to Health Information, scheduling resident appointment transportation; and providing secretarial support to Department Directors. On an as-needed basis, respond to resident account inquiries.

Responsibilities

• Reception and Visitor Assistance: Greets and assists residents, visitors, and staff professionally; manages incoming phone calls and visitor inquiries with courtesy; schedules and communicates resident transportation.
• Clerical and Health Information Support: Files medical records, copies admission papers, maintains necessary forms, and serves as backup for the Health Information Director as needed.
• Secretarial Support for Departments: Provides administrative support to department directors including phone handling, correspondence, supply ordering, mail processing, and assistance with resident follow-ups and admissions.
• Professional Conduct and Communication: Maintains confidentiality, communicates respectfully, adheres to dress code, and promotes a professional and welcoming environment within the facility.
• Compliance and Continuous Improvement: Attends required training and in-services, participates in audits, maintains knowledge of health regulations, and supports quality improvement initiatives.
• Positive Workplace Culture: Upholds customer service standards, supports inclusivity, and fosters a welcoming and supportive work environment.
  
  

Qualifications

• Education and Experience: High school diploma preferred; experience in healthcare, skilled nursing, or assisted living is beneficial; must meet employment requirements following a criminal background check per Minnesota Department of Human Services.
• Technical and Office Skills: Proficiency with computer systems and office equipment; ability to perform job duties independently and efficiently.
• Communication and Interpersonal Skills: Strong customer service, verbal and written communication, and organizational abilities; personability and ability to build trust with diverse individuals including residents, families, and staff.
• Personal Attributes and Adaptability: High emotional intelligence, active listening, resilience under pressure, and the ability to handle multiple tasks and fast-changing environments effectively.
  
  

About Monarch

Monarch Healthcare Management is a mission-driven company that is changing the way short-term rehabilitation and long-term care are delivered. Our employees embody our motto, Where CARE and CUSTOMER SERVICE Come Together, by always putting the needs of residents and families first across Monarch's network of 60 skilled nursing and assisted living facilities in Minnesota.

Partnering with higher research institutes and international tech companies, Monarch has been nationally recognized for its innovation in the care of our residents, making a meaningful impact on their quality of life and interactions.

We value our employees and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, fun perks, career development opportunities, and great benefits.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.