What are the responsibilities and job description for the Players Club Lead position at Monarch Casino Resort & Spa Black Hawk?
Overview
Job Title: Players Club Lead
Job Title: Lead Players Club Representative
Starting at: $23
Status: Full Time
Shift: Varries
Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Players Club Leader to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members.
Responsibilities
- Promote Monarch Rewards membership and opening club accounts while displaying professional communication skills.
- Keeps a steady and pro-active business demeanor with enticement for casino guests to enroll in the Monarch Rewards Club. Standing and walking for long periods of time is expected and normal for this position.
- Interacts with guests on a daily basis within the casino and from behind the Monarch Rewards desk in a positive and professional manner. Getting to know our guests and using their name at all times possible is highly encouraged.
- Be knowledgeable of and promote casino promotions, special events and amenities to casino guests.
- Produce shift reports for Rewards manager and supervisors
- Monarch Rewards desk coverage includes: multitask guest service including opening of club accounts, re-printing cards for existing rewards members, providing specific information on casino, resort property as well as general information on the Black Hawk and Reno areas, answering questions, handing issues with increased escalation and informing Team Leadership.
- Answering phones and periodic assistance with promotions
- Computer usage, proficient typing, spelling and basic math
- Able to read and input guest information in casino patron system including driver’s license, state ID, passport or military ID
- Flexibility and adaptability within a fast paced working environment with concurrent multiple responsibilities, promotions and special events
- Ability to give 100% effort in the communication of the benefits and rewards of Club Monarch membership using persuasion skills and motivated enthusiasm
Qualifications
- Ability to be consistently mindful of successful reaching of department goals on casino floor / club desk with new member enrollment resulting in the acquisition of Club Monarch members.
- Ability to be responsible and productive without immediate and direct supervision while spending quality time at the Monarch Rewards desk helping team reach and surpass goals
- Ability to be consistently friendly, courteous and smiling with all casino resort guests and fellow company team members
- Ability to stay current on casino promotions, special events and amenities with the ability to find and communicate information when necessary. When necessary the ability to seek assistance and guidance from Team Leadership as it applies to the communication of information and providing excellent guest service.
- Ability to be a team player and recognize the importance of helping the team succeed for the benefit of the company as it relates to successful individual performance.
Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!
Part Time and Full Time Team Members Will Enjoy:
- Team Member (TM) Referral Program
- Education/Tuition Reimbursement up to $6,000 per calendar year
- Career Development and Advancement Opportunities
- Flexible Work Schedules
- Drawings totaling $100 in Weekly Cash Prizes
- Paid Trips to Atlantis Casino Resort and Spa
- 1 Free Meal per Shift
- Round Trip Bus Tickets for $4 per Day ($20 Savings)
- Free Parking
Full Time Team Members also enjoy:
- Paid Vacation
- 6 Observed Holidays
- Health Benefit Insurance Package (medical, dental, vision, disability, and more)
- 401k Retirement Plan with Company Match
Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch you can ride the casino bus for only $4 per day!
An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Salary : $6,000
