Billing Specialist

Job Title: Billing Specialist

Job Summary

Under the direction of the Director of Billing, the Billing Specialist will work to assure that the assigned day-to-day workflow is processed in a consistent and timely manner. This position will coordinate the billing and payment of freight charges and ensure the timely and accurate processing of all freight/transportation documents. Additional responsibilities include monitoring and updating freight rates as required. This position reports directly to the Director of Billing.

Essential Duties And Responsibilities

• Perform an audit of each shipment to verify customer charges, customer’s rate and dispatcher notes.
• Prepare and release customer invoices accurately and within the required timeline.
• Ensure invoices are properly coded.
• Ensure daily minimum billing standards are met.
• Work to provide customer satisfaction by learning and understanding customer’s unique requirements in the billing process.
• Collaborate with billing department team members.
• Accept tenders, provide updated statuses to customers, and finalize in customer TBL system.
• Work with Operations to gather billing requirements for new customers.
• Develop and maintain excellent customer satisfaction service for both internal and external customers.
• Demonstrate excellent interpersonal relationships by using strong verbal and written communications skills.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Escalate to the Director of Billing as necessary.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.
• Perform other duties as assigned.
  
  

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Knowledge/Skills/Abilities

• AS400 experience strongly preferred.
• Proficient with computer and Microsoft Office applications.
• Excellent data entry/keyboard skills.
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Strong time management skills, ability to prioritize, and the ability to multi-task effectively.
• Excellent organizational skills, attention to detail and follow through.
• Team player with proven ability to work under pressure.
• Excellent communications skills, both written and oral.
• Must be fluent in English.
  
  

Education And Experience Requirements

• High School Diploma/GED required; college degree is highly preferred.
• Minimum of 2 years high volume billing experience.
• Freight billing experience a plus.