Automotive Service Advisor/Writer

Job Overview

We are seeking a bilingual, organized, multitasker and customer-focused Automotive Service Advisor/Writer to join our small team. In this role, you will serve as the primary point of contact for customers bringing their vehicles in for service, ensuring a seamless and positive experience from start to finish. Your automotive knowledge( can affect pay) combined with excellent communication skills, will help you recommend necessary repairs, and coordinate with our skilled technicians to deliver top-tier service. This position offers an opportunity to be at the heart of automotive repair and maintenance, driving customer satisfaction and dealership success.

Duties

• Greet customers warmly, listen attentively to their vehicle concerns, and gather detailed information about their service needs
• Use estimating software and automotive diagnostics tools to prepare accurate repair estimates and explain repair procedures clearly to clients
• Upsell additional services such as oil changes, tire services, brake repairs, suspension work, alignments, shocks & struts, air brake systems, transmissions, and collision repairs to maximize customer value
• Coordinate with service technicians to prioritize repairs and ensure timely completion of work while maintaining high-quality standards
• Manage cash handling responsibilities and process payments efficiently while maintaining accurate records
• Communicate effectively with clients regarding vehicle status updates, repair recommendations, and cost estimates
• Utilize computer-aided vehicle damage estimating systems to assess collision damage and prepare detailed repair plans
• Maintain thorough documentation of all service activities, customer interactions, and repair orders for transparency and accountability

Qualifications

• BILINGUAL (ENGLISH AND SPANISH)
• Experience as an automotive service advisor or writer within a dealership or auto repair shop environment ( not required and even basic knowledge of cars or parts is enough- can affect pay)
• Mechanical knowledge of automotive systems
• Familiarity with estimating software and computer-aided vehicle damage estimating tools is highly preferred
• Excellent customer service skills with the ability to communicate complex technical information clearly and professionally
• Experience working with service technicians on automotive diagnostics and repairs ( not required but can affect pay)
• Dealership experience is a plus but not mandatory; a background in auto service management is beneficial
• Valid driver’s license with a clean driving record; ability to drive various vehicles safely
• Ability to upsell services confidently while maintaining integrity and customer trust

We are looking for someone to help and join our family business. If you’re passionate about cars and dedicated to delivering exceptional customer experiences! We value proactive professionals who thrive in a fast-paced environment and are eager to grow their career in automotive service.

Pay: $15.00 - $35.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $15 - $35