Automotive Service Advisor (Service Writer)

Automotive Service Advisor

Build Relationships. Solve Problems. Create Exceptional Experiences.

Join the team that keeps our customers—and their lives—moving.

At DeFOUW Automotive, we believe that outstanding customer service is just as important as exceptional automotive expertise.

Our Service Advisors are trusted professionals who guide customers through every step of the service experience. They listen, educate, communicate, and build lasting relationships based on honesty and trust.

If you enjoy helping people, thrive in a fast-paced environment, and want to build a rewarding career with a company that invests in its employees, we'd love to meet you.

Whether you have dealership experience or come from hospitality, retail, banking, healthcare, customer service, or another service-focused profession, we'll provide the training and support you need to succeed.

Why DeFOUW Automotive?

For generations, DeFOUW Automotive has earned the trust of customers throughout Indiana by putting people first.

That commitment extends to our employees.

We're proud to offer a workplace where teamwork matters, leadership is accessible, accomplishments are recognized, and career growth is encouraged.

Our employees stay because they're respected, supported, and given the opportunity to build meaningful, long-term careers.

What We Offer

• Competitive performance-based compensation with unlimited earning potential
• Paid training and ongoing professional development
• Manufacturer training and certification opportunities
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee discounts on vehicles, parts, and service
• Opportunities for advancement within a growing organization
• Modern facilities and leading-edge technology
• A positive, team-oriented culture built on respect and collaboration

Your Impact

As a Service Advisor, you'll be the trusted connection between our customers and our service team.

Every interaction is an opportunity to build confidence, solve problems, and deliver an experience that keeps customers coming back.

You'll:

• Welcome customers with professionalism and genuine hospitality
• Listen carefully to customer concerns and accurately document vehicle needs
• Explain maintenance recommendations and repair options in a clear, honest, and easy-to-understand manner
• Prepare accurate repair orders and service estimates
• Coordinate repairs with certified technicians
• Keep customers informed throughout the repair process with timely updates
• Review completed repairs and invoices before vehicle delivery
• Help customers understand how preventative maintenance protects their investment
• Build long-term customer relationships through trust, transparency, and exceptional communication
• Consistently deliver an experience worthy of five-star reviews

Who Thrives in This Role?

Our most successful Service Advisors aren't simply great communicators—they genuinely care about people.

You may be an excellent fit if you are:

• Positive and approachable
• Professional and dependable
• Organized and detail-oriented
• Calm and confident in a fast-paced environment
• A skilled communicator who enjoys working with people
• Comfortable learning new technology
• Self-motivated and goal-oriented
• A collaborative team player
• Passionate about delivering an outstanding customer experience

Qualifications

• High School Diploma or GED required
• Valid driver's license with an acceptable driving record
• Ability to obtain and maintain all required licenses
• Previous customer service experience required
• Automotive dealership experience is preferred but not required
• Strong communication, organizational, and multitasking skills

Why This Isn't "Just Another Service Advisor Job"

• At DeFOUW Automotive, we don't measure success solely by numbers.
• We measure success by relationships.
• By customers who ask for you by name.
• By teammates who know they can count on you.
• By the pride that comes from helping people make informed decisions about keeping their families safe on the road.

This is a career where your professionalism, communication skills, and commitment to customer service truly make a difference.

Your Future Starts Here

If you're looking for more than a job—if you're looking for a career with a respected organization that values integrity, teamwork, and professional growth—we invite you to apply today.

Join DeFOUW Automotive and become part of a team that's committed to delivering an exceptional experience for every customer, every day.

DeFOUW Automotive is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where every employee is treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

Pay: $55,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $55,000 - $85,000