Customer Service Representative I

Momar is looking for a new Customer Service Representative I! 

Momar, Inc., a privately owned, specialty chemical manufacturing company based in Atlanta GA, is seeking a Customer Service Representative to join the Momar family. Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for assisting both internal and external customers with orders via telephone and email.

Duties/Responsibilities:

•  First point of contact for general inquires regarding orders and products
•  Manage the shipping and routing of orders with freight carriers.
•  Accurately process and track orders until delivery. Provide proof of deliveries
•  Coordinate with other departments to resolve inquires.
•  Responsible for entering, editing, and replacing orders.
•  Email Invoices and Process payments
•  Respond to emails in the Customer Service Email Workbox
•  RMA’s for FedEx and Truckline orders
•  Complete credit memos and 60 Day Letters
•  Perform other duties and special projects as assigned by management.

Required Skills/Abilities: 

•  Ability to multi-task and prioritize work in a fast paced.
•  Strong organizational skills and attention to detail
•  Excellent professional verbal and written communication skills required.
•  Strong problem-solving skills
•  Ability to navigate through multiple computer applications with speed and accuracy.

Education and Experience:

•  High School Diploma or Equivalent
•  Two or more years of experience in customer service.
•  Prior database management and sales support experience.

Physical Requirements: Sedentary 

•  Ability to routinely lift up and/or move 10 lbs.
•  Frequently required to sit, use hands and fingers to handle/feel items, reach with hands and arms, stoop, bend, and talk or hear.

This is an in-office position located in Atlanta, Georgia, with shift hours from 7 AM to 4 PM, Monday through Friday.

In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation to apply for a currently open position with Momar, please call and ask for the Human Resource Department or email us at hr@momar.com. EOE/F/M/Vet/Disabled. We are a VEVRAA Federal Contractor, and as such, we give priority referral to protected veterans.