Customer Happiness Coordinator

Location: Goochland, VA, 23102 Are YOU the one people count on to keep things running?This opportunity is for you if:You actually like talking to people and solving problemsYou take ownership of customer happiness like it's your personal missionYou're organized, dependable, and love turning chaos into smooth sailingYou don't back down from making calls, following up, and going above and beyondIf that didn't get you excited, no worries-go ahead and check out the next job post and we'll part as friends.BUT…If you're nodding along and ready to jump in, keep reading, friend… here comes the "fine print"!This opportunity is NOT for you if:You ignore customer issues or fail to follow upYou avoid teamwork or supporting your colleaguesYou don't take punctuality or reliability seriouslyYou aren't open to learning or improving your skillsStill here? Getting even more excited? Hit APPLY now-this spot won't be open for long!What You'll Actually Do:Handle customer questions, concerns, and requests with professionalism, care, and urgencyAssist with scheduling and following up on warm, qualified leads using approved scriptsPerform phone and occasional in-home estimates using company pricing and processesSupport the Office Manager with day-to-day office tasks, including supply tracking and fleet coordinationAssist in launching cleaning teams each morning with assignments, customer notes, directions, and suppliesTransport supplies or equipment to cleaning teams as neededLog all customer interactions, estimates, and team activities in the company system and metric sheet by the end of the dayHelp maintain team morale and positive relationships among staff and customersThe Basics (Before You Apply)Schedule: Monday-Friday, 7:00 AM - 4:00 PM (full-time, consistent schedule)Weekend Work: Rare emergencies only; voluntaryPay: $15-$17/hour (overtime paid according to Virginia and federal law if needed)PTO: 5 days per year, earned after 1 year of employmentRequirements: Background check, clean driving record (MVR), legal eligibility to work in the U.S.At-Will Employment: Either you or the company may end employment at any time, with or without cause or noticeThat's the boring-but-important stuff-now you know exactly what you're signing up for!Ready to Make a Difference?If you're organized, enthusiastic, and ready to make customers smile while supporting our cleaners, hit Apply Now and let's make some magic happen!