What are the responsibilities and job description for the HVAC Service Manager position at MOHR Talent?
Compensation: $85,000 – $90,000 Base Salary
Position OverviewA growing HVAC and mechanical services organization is seeking an experienced HVAC Service Manager to lead field service operations, drive team performance, and deliver an exceptional customer experience. This individual will oversee daily service operations while managing technicians, dispatch coordination, customer escalations, and operational efficiency across the department.
The ideal candidate is a hands-on leader with strong HVAC technical expertise, proven people management experience, and the ability to thrive in fast-paced service environments. This role requires a balance of leadership, operational oversight, customer service, and technical support while maintaining high safety and quality standards.
This opportunity offers long-term stability, strong operational infrastructure, and career growth within a well-established service organization.
Key ResponsibilitiesService Operations & Team Leadership- Manage a team of 15 Service Technicians, 1 Dispatcher, and 4 Service Administrators
- Monitor technician performance and provide coaching, mentorship, and ongoing performance feedback
- Conduct monthly Lead Technician and Service Team meetings
- Perform ride-alongs and field visits to evaluate workmanship, efficiency, and customer service quality
- Prepare and deliver annual employee performance reviews
- Maintain strong communication and collaboration across service operations teams
- Handle customer escalations and service concerns with professionalism and urgency
- Collaborate with dispatch to optimize technician scheduling and maximize operational efficiency
- Ensure service vehicles, tools, and equipment are properly maintained and operational
- Recommend operational improvements, tools, and process enhancements to increase efficiency and reduce costs
- Provide hands-on support during peak demand periods, including assisting with service calls when needed
- Serve as a technical resource and escalation point for field technicians
- Maintain a safe working environment and ensure compliance with company safety policies
- Enforce PPE requirements and ensure timely accident reporting procedures are followed
- Promote a culture of accountability, professionalism, and operational excellence
- Ensure all work is performed in compliance with applicable codes, regulations, and company standards
- 7 years of HVAC technical experience
- 3 years of management or supervisory experience within HVAC service operations
- Experience managing field service teams in fast-paced environments
- Strong troubleshooting and technical problem-solving abilities
- Proven ability to lead teams, manage priorities, and improve operational performance
- Strong customer service and client relationship management skills
- Valid driver’s license with clean driving record required
- MA/CT/RI Oil Burner, Pipefitter, or Plumbing License (or equivalent) required
- Strong leadership and organizational skills
- Excellent written and verbal communication abilities
- Ability to prioritize tasks and manage multiple responsibilities simultaneously
- Customer-focused mindset with strong conflict resolution skills
- Computer proficiency and comfort utilizing service management technology platforms
- Detail-oriented, motivated, and adaptable in high-volume service environments
- Base salary approximately $85K–$90K
- 401(k) with annual profit sharing
- Medical, Dental, Vision, Life, LTD, and supplemental insurance options
- PTO including vacation, sick time, and floater day
- Annual boot allowance
- Company vehicle
- Company cell phone
- Employee discount programs
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
Salary : $85,000 - $90,000