What are the responsibilities and job description for the Customer Service & Order Management Specialist position at MOHR Talent?
Customer Service & Order Management Specialist
Hatfield, PA | $23–$25/hr Full Benefits
An established company is seeking a Customer Service & Order Management Specialist to support customer accounts, process orders, and serve as the primary liaison between customers and internal teams. This position plays a critical role in ensuring orders are processed accurately, customers are supported professionally, and operational teams have the information needed to fulfill customer requirements.
Key Responsibilities:
• Process customer orders, quotes, purchase orders, and order modifications
• Respond to customer inquiries via phone and email regarding pricing, availability, lead times, shipments, and order status
• Maintain accurate customer and order information within ERP and CRM systems
• Coordinate with inventory, purchasing, logistics, shipping, operations, and sales teams to ensure timely order fulfillment
• Monitor open orders and proactively communicate updates, delays, and resolutions to customers
• Support returns, credits, and customer issue resolution
• Utilize Microsoft Outlook and Excel daily to manage communications, reporting, and customer records
• Maintain a high level of professionalism and responsiveness when interacting with customers and internal stakeholders
Ideal Background:
• Customer Service Representative
• Customer Account Coordinator
• Order Management Specialist
• Order Entry Specialist
• Sales Support Representative
• Customer Account Support
• Inside Sales Support
Requirements:
• 2 years of customer service, order management, order entry, customer account support, or sales support experience
• Experience working with physical products, inventory, logistics, distribution, manufacturing, industrial, or supply chain environments preferred
• Strong written and verbal communication skills with the ability to communicate professionally through email and phone
• Proficiency with Microsoft Outlook and Microsoft Excel
• Experience working with ERP, CRM, or business management systems
• Strong attention to detail, follow-up, organization, and multitasking skills
• Ability to work cross-functionally with multiple departments in a fast-paced environment
What You'll Get:
• $23–$25/hr Full Benefits
• Stable company with strong tenure and growth
• Team-oriented environment
• Long-term career advancement opportunities
• Exposure to customer service, operations, inventory, and account support functions
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
Salary : $23 - $25