Service Project Coordinator

GENERAL STATEMENT OF DUTIES: The Service Project Coordinator works under the direction of the Service Manager to provide administrative and operational support to the Service team.  The primary responsibility of this role is to manage installation coordination for all customers, with a focus on supporting large national account relationships/projects.   This role also serves as the primary backup for all Service Parts functions, including the processing and management of parts orders. In addition, the coordinator assists with handling the service phone line, service email, and backup-both for vacation and during periods of high volume or staff absence.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinates all Service installations through communication with the Service Manager and Sales Order Entry Team.
• Project Manager for large National Account installations and general service projects with large accounts/distributors.
• Monitor and report on project progress, intervene as needed to avoid delays, and maintain open communication with internal leadership.
• Conduct bi-weekly project meetings and generate status reports documenting progress, challenges, and installer/distributor activity.
• Provides backup and overflow support to the Parts Administrator, as needed.
• Routine checks of incoming email, mail, phone messages, and fax for all new parts requests and credit card orders.
• Provides customer quotes as applicable, including follow-up communications with customers.
• Routine review of service issues with Service personnel to ensure resolution.
• Other duties may be assigned as deemed necessary by management.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:  

• Customer service focused with the ability to develop relationships and de-escalate customer issues.  
• Must have exemplary organization and follow up skills. 
• Must have experience managing construction projects. 
• Must be detail oriented, demonstrate attention to accuracy, and highly organized with ability to develop strong organization systems. 
• Must have exceptional verbal and written communication skills and interact with customers and internal personnel via phone and email. 
• Must be driven and goal oriented and willing to take on new challenges and see them through. 
• Must be able to demonstrate meeting goals and expectations. 
• Must be able to read, write, and speak English language and be understood.  
• Must be proficient in Microsoft (Excel, Word, and Outlook), UPS Software, FedEx Software, and software applications. 

EDUCATION and/or EXPERIENCE: 

• Advanced knowledge of project administration, project controls, and construction documentation.
• Proficient with ERP, scheduling and web-based submittal systems
• Minimum of 5 years of experience on large-scale installation/construction projects, with experience in managing customer accounts, preferably large national accounts.

CERTIFICATES, LICENCES, REGISTRATIONS:  None.

SUPERVISORY RESPONSIBILITIES:  None

PHYSICAL DEMANDS:  Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.   This position frequently sits and regularly walks. Physical activity may also include standing, bending, squatting, reaching above shoulders and lifting up to 10 pounds.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:  Perform office activities in a well lighted and well ventilated area.  May be subject to changes in temperature and exposure to dust. Normally acceptable office physical environment with no abnormal hazards or risks. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TDD/TTY: email HR@mohawklifts.com

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER:

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion or religious practices, sex, veteran or military status, national origin or ancestry, age, physical or mental disability, creed, citizenship, marital status, sexual orientation, prior arrest or conviction record, genetic predisposition, political affiliation or belief, status as a domestic violence or stalking victim, beneficiary status of programs financially assisted under Title I of the WIA, or any other protected class under federal, state or local law.  Mohawk Lifts LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are protected veterans and individuals with disabilities.