RELEASE OF INFORMATION SPECIALIST SR

Summary

The Release of Information Senior receives, analyzes and processes incoming requests for distribution of Moffitt patient medical records in a timely manner, including the gathering of accurate information necessary to verify the validity of the request to ensure the proper authorization to release has been received. Requests are then sent securely to various healthcare providers or entities for the provision and coordination of health care services. This position is responsible for sorting and facilitating requests received in-person, or via telephone, email or fax, enters requests into the ROI systems and is responsible for explaining forms, processes and answering any questions from the requesters. All steps in the Release of Information process are conducted in a manner that ensures and promotes patients' rights to the privacy of their protected health information and that complies with all regulatory requirements, institutional policies, Federal and State laws.

Provides coverage for all areas of Release of Information, including Patient-Facing locations. Processes PACS Radiology Imaging requests at Patient-Facing locations and maintains expertise in the processes of releasing medical records for all release requests.

In addition to assisting with the training of new hires, and cross-training within the department, this position supports the ROI team with on-going training, research, problem solving and analysis, assists with escalation issues and sensitive situations, while working to mitigate any risks from the release of records for complex requests.

The Release of Information Senior provides daily support to the ROI Supervisor by monitoring task queues, workflows, maintaining updated training tools and job aides, and helping to coordinate schedules. Works independently, with minimum supervision, handling diverse situations, and acts as a liaison with internal Moffitt departments.

Responsibilities

• Sorts incoming requests via mail, email and fax
• Must provide a high level of attention to detail, while maintaining a professional and caring demeanor when answering a high volume of incoming calls from requesters via an ACD telephone line.
• Analyzes requests
• Database processing
• Releases Moffitt Medical Records
• Releases PACS Imaging Processes requests for release of radiology imaging at patient-facing locations using applicable software.
• This position promotes teamwork and actively seeks ways to improve processes, quality and customer service. Acts as a mentor and resource to other team members. Assists the supervisor with training, scheduling, monitoring workflows, complaint and escalation resolution and interdepartmental relations.
• Processes highly sensitive requests
• Provides coverage for all other functions in Release of Information.
• Other duties
  
  

The Ideal Candidate Will Have

• Experience in Release of Information, or medical records, with HIPAA knowledge, or Health Information
• Management credentials. Knowledge and experience working with Cerner applications and PACS software.
  
  

Credentials And Qualifications

• High School Diploma or GED
• Minimum of four (4) years' experience in release of information
• Must have knowledge of medical terminology.
• Must be proficient in Windows, Microsoft Office and Outlook and possess data entry skills.
• Exceptional customer service skills are mandatory, with the ability to multi-task while answering a high volume of incoming calls, on an ACD line, relating to requests to release Protected Health Information, or assisting in a patient-facing environment.
• Must be able to multi-task and meet deadlines while shifting priorities.
• Demonstrates the ability to work within established procedures.
• Exhibits effective problem-solving skills including the ability to identify problems, research, collect and interpret data and facts and draw conclusions.
• Is trained in de-escalation techniques.