Payroll and Benefits Specialist

The Payroll and Benefits Specialist at MMT Ambulance plays a critical role in supporting accurate payroll processing and delivering a high‑quality employee experience. Serving as the primary backup to the HR Total Rewards Manager, this position ensures payroll continuity during absences or peak workload periods while maintaining strict attention to detail, confidentiality, and compliance. In addition to payroll support, the specialist manages day‑to‑day benefits administration, assists employees with pay and benefits inquiries, and helps drive process improvements that strengthen communication and overall service delivery.

This role primarily operates in a remote work environment, with occasional travel required for meetings or training. It is ideal for a detail‑oriented HR professional who thrives in a collaborative environment and is committed to providing exceptional support to employees across the organization. 

Essential Duties:

Payroll Support and Backup

• Serve as backup for payroll processing during manager absences or periods of increased workload.
• Support payroll preparation by reviewing time-off requests, personnel action forms, bonuses, pay changes, earnings, deductions, and differentials.
• Review and validate payroll data to ensure accuracy and compliance prior to submission.
• Process payroll corrections, off-cycle checks, and retroactive pay adjustments as needed.
• Maintain up-to-date payroll procedures and documentation to support continuity and audit readiness.
• Assist with year-end payroll activities, including W-2 verification and reconciliations.
• Respond to employee payroll inquiries and escalate issues as appropriate.
• Communicate with managers to investigate and clarify instances where employees have no reported hours for a given pay period.

Benefits Administration Support

• Administer and manage employee benefits programs, including health insurance, retirement plans, and other company-sponsored benefits.
• Ensure compliance with federal, state, and local regulations related to employee benefits.
• Coordinate benefits enrollment and changes, including new hires, terminations, and life events.
• Provide support and guidance to employees regarding their benefits, including answering questions and resolving issues.
• Conduct benefits training sessions for employees via the LMS Platform.
• Maintain accurate and up-to-date records of employee benefits.
• Assist in the development and implementation of new benefits programs and initiatives.
• Prepare and analyze reports related to benefits utilization and costs.
• Review and approve monthly benefit invoices.
• Help the HR Total Rewards Manager develop and manage a wellness notification for monthly distribution.
• Stay informed about industry trends and best practices in employee benefits.

Problem Resolution: 

• Take ownership of escalated employee-facing issues, ensuring they are addressed promptly and effectively. 
• Work cross-functionally with HR Team to develop solutions for employee concerns. 
• Maintain an "employee-first" approach to all interactions, ensuring that employees feel confident in MMT’s ability to meet their needs. 
• Clearly communicate solutions and next steps to employees, ensuring transparency and trust. 

Process Improvement: 

• Identify opportunities to enhance employee experience and streamline communication. 
• Contribute to the development of standard operating procedures (SOPs) to improve the handling of benefit issues. 
• Provide feedback to leadership on recurring employee concerns and recommend actionable solutions to address root causes and improve outcomes.

Qualifications:

• High school diploma required: Bachelor’s degree in human resources preferred.
• Minimum of 5 years of experience in payroll and benefits administration or a related role.
• Strong knowledge of federal, state, and local regulations related to employee benefits.
• Excellent communication and interpersonal skills
• Proficiency in HRIS and benefits administration software.
• Strong analytical and problem-solving skills.
• Detail-oriented with a high level of accuracy.
• Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.

What We Offer: 

We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.   

• Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
• Retirement Plans: 401K and Roth 401K, with a company match
• Paid Time Off
• Employer Paid: Basic Life Insurance and Long-Term Disability
• Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
• Professional Development           

Who We Are:

For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients. 

MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500 vehicles and a workforce of 3,200 providers, MMT is committed to delivering the best patient care 24/7/365. 

If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team! 

Statement of Equal Opportunity Employment:

It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.  

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