Bilingual (Spanish) CSR1 - Outreach

Bilingual Outreach Customer Service Representative

English / Spanish | Full-Time | Field-Based | $20.00/HR

We are currently hiring a Bilingual Outreach Customer Service Representative to support healthcare enrollment and community outreach services in Madera, California.

This role is ideal for professionals who enjoy working directly with the public, conducting face-to-face outreach, assisting individuals with healthcare enrollment services, and supporting community education efforts. Candidates must be fluent in both English and Spanish and comfortable traveling locally for site coverage, community events, and beneficiary support.

If you have strong customer service skills, enjoy helping people navigate important healthcare services, and thrive in a community-focused environment, this is an excellent opportunity.

Position Details

• Job Title: Bilingual Outreach Customer Service Representative
• Language Requirement: English / Spanish
• Pay Rate: $20.00 per hour
• Full-Time Position
• Project Length: 6 Months
• Schedule: Monday through Friday
• Hours: 8:00 AM - 5:00 PM PST
• Interview Type: Virtual

Work Location

Onsite / Field-Based | Madera, California

Candidates must be able to travel to assigned offices and outreach locations as directed by management.

A personal vehicle, valid California driver's license, and active auto insurance are required for this role. Mileage reimbursement is provided for approved travel from the assigned home base to coverage locations.

Position Overview

The Bilingual Outreach CSR supports healthcare beneficiaries through face-to-face outreach, enrollment assistance, education, and community engagement. This role focuses on helping individuals understand their managed care options, complete enrollment and disenrollment processes, and accessing the services and resources they need.

This position also supports workshops, health fairs, presentations, and training efforts throughout the community while maintaining strong relationships with county staff, community organizations, and program participants.

Key Responsibilities

• Conduct face-to-face outreach and enrollment support for beneficiaries
• Deliver individual and group presentations regarding managed care options
• Assist beneficiaries with enrollment and disenrollment processes
• Help beneficiaries understand and use their healthcare plans
• Support medical exemption and waiver inquiries
• Provide enrollment and disenrollment status updates
• Perform accurate data entry for enrollment-related activities
• Transmit enrollment/disenrollment data according to established procedures
• Maintain accurate documentation in CRM systems and case notes
• Conduct workshops, training sessions, and community presentations
• Participate in community events, health fairs, and outreach programs
• Maintain strong relationships with county staff and community partners
• Assist with onboarding and guidance of new team members
• Identify barriers impacting customer participation and communicate solutions
• Meet production, quality, and performance standards
• Recommend process improvements for service quality and efficiency
• Perform additional duties as assigned

Required Qualifications

• High School Diploma, GED, or equivalent required
• Fluent in English and Spanish, including reading and writing proficiency
• Strong customer service and public-facing communication skills
• Ability to type 20 WPM
• Computer literacy with Microsoft Office (Excel, Word, PowerPoint)
• Ability to quickly learn new software systems
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks in a fast-paced environment
• Strong written and verbal communication skills
• Valid California driver's license required
• Proof of active auto insurance required
• Personal vehicle required for travel

Preferred Qualifications

• Six months or more of human services experience working with the public
• Experience working with low-income or diverse populations
• Presentation, teaching, training, marketing, or public speaking experience
• Community outreach, education, public relations, or enrollment services experience
• Ability to present information clearly in culturally and linguistically appropriate ways

Physical Requirements

• Ability to remain in a stationary position for extended periods
• Occasionally lift, carry, or move items up to 25 pounds

Ideal Backgrounds

Candidates with experience in the following areas are encouraged to apply:

• Outreach Representative
• Enrollment Specialist
• Community Health Worker
• Bilingual Customer Service Representative
• Healthcare Enrollment Representative
• Human Services Specialist
• Field Service Representative
• Case Support Specialist
• Community Relations Coordinator
• Public Assistance Program Representative

If you are bilingual, community-focused, and passionate about helping individuals access important healthcare services, we encourage you to apply today.

Throughout the past 35 years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.