REMOTE Human Resources Customer Service Representative $17/hr

REMOTE Human Resources Customer Service Representative
Pay: $17/hr
Location: Remote, Nashville, TN Area
Monday through Friday - 8:30 AM to 5:30 PM

Training & Schedule Paid Training

We are seeking professional, customer-focused Human Resources Customer Service Representatives (HR CSR) to support employees and former employees by answering questions related to HR and benefits. If you enjoy solving problems, working in a fast-paced environment, and providing exceptional service, we want to hear from you.

Important Location Requirement:
This position is 100% remote, however candidates must live within 25 miles or approximately a 45-minute commute of the Nashville, Tennessee area.

As a Human Resources Customer Service Representative, you will:

• Resolve customer concerns professionally, accurately, and efficiently.
• Answer inbound calls from employees and former employees regarding HR and benefits related questions.
• Document all interactions and transactions within company systems.
• Research and follow up on unresolved issues until completed.
• Respond to customer inquiries submitted through the online Contact Us portal.
• Explain HR policies, benefits, and procedures in an easy-to-understand manner.
• Maintain confidentiality while handling sensitive employee information.
• Navigate multiple software systems simultaneously while assisting customers.
• Meet productivity, quality, and customer service expectations.
• Participate in required meetings, coaching sessions, and ongoing training.
• Support peak business periods with schedule flexibility.
  
  What We're Looking For:
  
  * Must be at least 18 years of age.
  * High School Diploma or GED required.
  * Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
  * Excellent verbal and written communication skills.
  * Strong customer service and problem-solving abilities.
  * Ability to multitask in a fast-paced call center environment.
  * Comfortable using multiple computer applications simultaneously.
  * Ability to work independently while collaborating with a team.
  * Strong attention to detail and commitment to confidentiality.
  
  

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.