NJ Customer Support Rep's Needed ASAP

Hiring immediately. Remote role, but must live in New Jersey

NJ Area CSR's Needed ASAP!!!!

Paid Training

Hourly rate: $18.00/hour Monolingual - English

$19.00/hour Bilingual - English/Spanish

Must have recent experience working in a call center.

Must have High School diploma or GED. Associate degree preferred but not required.

RESPONSIBILITIES:

• Responds to telephone inquiries using standard scripts and procedures.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Performs customer needs analysis and informs customers of services and resources available to them.
• All other duties as assigned

COMPUTER/WORKSPACE REQUIREMENTS:

• Desktop or laptop meeting required technical specifications
• Windows-compatible equipment
• Functional webcam
• Compatible wired headset with microphone
• Ethernet capability for a wired internet connection
• Second monitor – REQUIRED
• Smartphone capable of downloading and running the Microsoft Authenticator app
• Private, secluded workspace free from background noise and distractions

Internet Requirements:

• Traditional wired home internet service
• Internet must be wired from the service provider to the home
• You must be able to connect your work computer directly via Ethernet
• Cellular/mobile-based internet providers, Wi-Fi-only connections, hotspots, and similar services are not permitted

Action Steps – For immediate interview be prepared Submit All Items in One Email

1. Internet Speed Test

Run an internet speed test at speed.cloudflare.com using the computer and internet connection you intend to use for work. Send a screenshot of the complete results.

2. Processor/Computer Specifications

Press the Windows key, type "processor" in the search bar, and take a screenshot showing your computer's processor and system specifications.

3. Smartphone Type

Confirm whether you have an Apple or Android smartphone. Your phone will be used for login security through Microsoft Authenticator.

4. Headset Photo

Provide a clear photo of the headset you intend to use, including the connection type.

5. Second Monitor

Confirm that you currently have a second monitor available for your work setup.

6. Storage Capacity – How to Find Your Available Storage

Please check your computer's available storage and provide a screenshot showing the results.

For Windows 10 or Windows 11:

Click the Windows/Start button at the bottom of your screen.

Click Settings.

Select System.

Click Storage.

Look for Local Disk (C:) or your main computer drive.

Take a screenshot showing the total storage and available/free storage.

Attach the screenshot to your email along with the other required equipment information.

Quick Alternative:

Open File Explorer → click This PC → under Devices and drives, you will see your Local Disk (C:) and the amount of free space available.

Please make sure the screenshot clearly shows the amount of free/available storage on your computer.

7. Be prepared to Submit Everything Together

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.