Key Account Representative (Wholesale/Retail)

MMC Group is hiring for a Key Accounts Manager in Arlington, TX, to oversee and support national and independent retail accounts within a fast-paced, product-driven environment. While carrying a Manager title, this role is highly operational and administrative, focusing heavily on order execution, vendor coordination, and full-lifecycle account support. Our client is a well-established national wholesale distributor serving retailers across the United States.

The ideal candidate brings 5 years of experience and thrives in a high-volume setting. You will take ownership of everything from initial order entry through final delivery, acting as the critical link between external partners and internal cross-functional teams.

Key Responsibilities:

• Manage assigned customer accounts and oversee the full order fulfillment lifecycle.
• Process sales orders, generate quotes, and support orders originating from market events and trade shows.
• Build and maintain strong relationships through proactive communication and reliable support for key retail customers.
• Create and issue purchase orders to vendors, ensuring accuracy and completeness.
• Monitor vendor performance, track production, and maintain communication regarding order status.
• Coordinate complex, customer-specific tagging, routing, and shipping requirements.
• Manage international orders, including minimum requirements, proformas, freight approvals, and payment coordination.
• Provide accurate delivery timelines, status updates, and product specifications to accounts.
• Resolve customer issues efficiently, including damages, reships, and credit memos.
• Maintain highly organized seasonal order records, including specialized Spring and holiday product lines.
• Partner cross-functionally with sales, operations, and shipping teams to ensure execution excellence and on-time delivery.

Qualifications & Requirements:

• Experience: 5 years of professional experience in account management, sales support, order management, or similar operational roles.
• Industry Experience: Must have relevant experience in the home décor, gift, or similar retail sectors.
• Systems: Strong proficiency in Microsoft Excel required; hands-on experience working with ERP systems (NetSuite preferred).
• Skills: Exceptional organizational, multitasking, and time management skills. Ability to manage multiple deadlines and complex order lifecycles in a fast-paced environment. Excellent communication, problem-solving, and analytical skills.
• Attributes: High attention to detail, proactive, resourceful, and team-oriented with a strong sense of urgency.
• Location & Travel: Must reside in or be willing to relocate to the Dallas/Fort Worth area for this onsite role. Willingness to travel to major markets (Atlanta, Dallas, Las Vegas) as needed.