What are the responsibilities and job description for the Voice Administrator position at MM International, LLC?
Voice Administrator – Telecom & Microsoft Teams Support
Location: San Antonio, TX (Hybrid)
Duration: 12-Month Contract
About the Role
Client is looking for a Voice Administrator to support its telecom modernization project, including integrating Microsoft Teams Calling and migrating legacy phone systems. This role focuses on coordinating telecom implementations, working with carriers and vendors, supporting Teams Calling, and ensuring smooth phone system deployments.
Key Responsibilities
- Coordinate telephone number porting and service provisioning with telecom carriers (AT&T, Verizon, etc.).
- Support telecom migration projects by scheduling implementations and tracking project progress.
- Coordinate vendors, internal teams, and business users to ensure successful deployments.
- Provide operational support for Microsoft Teams Calling, including user requests and basic troubleshooting.
- Deploy, replace, and provision Teams-certified phones (AudioCodes preferred).
- Communicate implementation schedules, service impacts, and phone number changes to stakeholders.
- Maintain project documentation and ensure tasks are completed on time.
Required Skills
- Experience coordinating telecom implementations, carrier provisioning, or number porting.
- Experience working with telecom carriers such as AT&T, Verizon, Spectrum, Comcast, or Lumen.
- Microsoft Teams Calling support experience.
- Experience with Teams-certified phones (AudioCodes preferred).
- Strong project coordination, vendor management, and organizational skills.
- Excellent written and verbal communication skills.
Preferred Experience
- Telecom migration or implementation projects.
- Microsoft Teams Admin Center.
- AudioCodes phone installation and provisioning.
Interview Process
- Interview with the hiring manager.
- Final interview with two team members.
Ideal Candidate: A highly organized, customer-focused telecom professional with experience coordinating multiple stakeholders, managing telecom projects, and supporting Microsoft Teams Calling environments.
Nitin@mminti.com