What are the responsibilities and job description for the Voice Administrator position at Virtual Labs?
Voice Administrator – Telecom Expense & Carrier Management
Location: San Antonio, TX
Employment Type: Contract
Overvie
wWe are seeking a detail-oriented Voice Administrator to support telecommunications operations, carrier management, and cost optimization initiatives. This individual will play a key role in auditing telecom expenses, managing wireless inventory, and identifying opportunities to improve operational efficiency and reduce spend
.The ideal candidate has a strong background in telecommunications, experience working directly with telecom carriers, advanced Excel skills, and a passion for data analysis and process improvement
.Responsibilitie
- sAudit and reconcile telecommunications invoices from multiple carriers
- .Research and resolve billing discrepancies and service-related issues
- .Manage inventory of corporate mobile devices, including phones, tablets, hotspots, and related services
- .Identify unused services, inactive lines, and cost-saving opportunities
- .Coordinate service changes, activations, disconnects, and billing inquiries with carriers
- .Build and maintain reporting dashboards and spend analysis reports
- .Create, improve, and manage audit trackers and inventory databases
- .Maintain carrier contracts, pricing schedules, and supporting documentation
- .Partner with internal stakeholders to validate inventory ownership and service utilization
- .Support forecasting, budgeting, and telecommunications expense management activities
.Required Qualification
- sExperience in telecommunications administration or telecom expense management
- .Experience working directly with carriers such as AT&T, Verizon, T-Mobile, or similar providers
- .Advanced Microsoft Excel skills, including
- :Pivot Table
- sXLOOKUP/VLOOKU
- PData Validatio
- nConditional Formattin
- gReporting and Dashboard Creatio
- nStrong analytical and organizational skills
- .Excellent verbal and written communication skills
- .Ability to work independently and manage multiple priorities simultaneously
.Preferred Qualification
- sExperience managing enterprise mobile device environments
- .Experience auditing telecommunications invoices and contracts
- .Knowledge of carrier billing practices and dispute resolution
- .Demonstrated success identifying cost savings and process improvements