PBX Operator Lead Evenings - Full Time

Pay Rate Type

Hourly

Salary Range (Depending on Experience)

$21.66 - $30.16



Position Summary

Reporting to the Supervisor, PBX Call Center, answering all incoming PBX switchboard and emergency calls, providing information and or transferring calls to appropriate locations; Monitor all alarms, and close circuit TVs; Coordinate with Hospital Security, Nursing Staff & Physicians; Use of communications software including the paging system; Serve as the voice of the Hospital.

Essential Duties And Responsibilities

• Answering Calls
• Answer all PBX calls in a timely, courteous, and professional manner.
• Utilize overhead paging system when required in accordance with hospital policy to announce emergencies, page authorized personnel and make standard announcements. Reviewed by observation and feedback.
• Utilized and access system wide database providing patient/employee/physician/department information and executing wide-area paging when appropriate. Reviewed by observation and feedback.
• Codes and Stats
• Handle all emergency situations such as codes, stats, and disasters in a timely and accurate manner.
• Places long distance calls and maintains appropriate documentation. Reviewed by documentation.
• Provides information to callers in accordance with hospital policy. Reviewed by observation and feedback.
• Policies and Procedures
• Ensure that all policies and procedures are implemented and enforced to ensure the best quality care.
• Monitors alarms and initiatives responses in accordance with hospital policy.
• Assist in training newly hired staff to the department.
• Safety
• Coordinate with Hospital Security, Nursing Staff, and Physicians to ensure safety and care of patients, visitors, and the hospital staff.
• Notify department supervisor/director when appropriate. Reviewed by observation.
• Assists in resolving telecommunications equipment failures. Reviewed by observation.
• Completes 1-3 goals/objectives assigned for the performance period.
• Goals and objectives completed on time.
• Assist PBX Supervisor with PBX scheduling.
• Emergency Management
• Conduct fire drills when assigned.
• Assist with radio checks.
• Complete quarterly phone checks from reddinet
• Organize Decontamination Closet
• Decedent affairs
• Assist with Decedent Affairs when assigned by PBX Supervisor which can be one of the following:
• 1.Provides oversight of all personnel, regardless of department, as they provide care for the expired patient.
• Supportive care for a family of deceased patients via phone and face-to-face meetings
• Assist with religious, social services, and financial referrals for burial services.
• Provides Bereavement and grief support tools to families.
• Implementation of decedent affairs manual in each clinical unit
• Assist staff in physical processing of decedents for mortuary and Coroner discharge.
• Ensures morgue processes are followed and high-quality decedent care delivery.
• Familiar with HIPAA, mortuary release protocols, and Coroner criteria
• Provides technical and professional support as needed to the public and physicians of the Medical Center.
• Facilitates education of Employees, Medical Staff, and mortuary personnel on Decedent Affairs
• Ensures compliance with regulatory requirements and legal documentation requirements.
  
  

Position Requirements

• Education
• High School Diploma or equivalent work experience.
• Qualifications/Experience
• Ability to work under stress, fast paced and stay organized.
• Friendly; enjoys working with the public.
• Detail-oriented.
• Able to accomplish responsibilities amid frequent distractions and interruptions with minimal supervision.
• Customer service experience required.
• Six months Operator experience or completion of training program preferred.
• Hospital PBX experience preferred.
• Special Skills/Knowledge
• Working knowledge of Microsoft Office including Excel.
• Ability to write, speak and read Spanish is preferred.
  
  

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