PBX Operator - Full Time

Overview Date Posted: 1/23/2026 Job Code: PBX Oper Location: MLK Community Hospital & Foundation Address: 1680 E. 120th St. City: Los Angeles State: CA Country: United States of America Category: Support Services Pay Rate Type: Hourly Salary Range (Depending on Experience): $21.00 - $28.40

POSITION SUMMARY

Reporting to the Supervisor, PBX Call Center, answering all incoming PBX switchboard and emergency calls, providing information and or transferring calls to appropriate locations; Monitor all alarms, and close circuit TVs; Coordinate with Hospital Security, Nursing Staff & Physicians; Use of communications software including the paging system; Serve as the voice of the Hospital.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering Calls
  • Answer all PBX calls in a timely, courteous and professional manner.
  • Utilize overhead paging system when required in accordance with hospital policy to announce emergencies, page authorized personnel and make standard announcements. Reviewed by observation and feedback.
  • Utilized and access system wide database providing patient/employee/physician/department information and executing wide-area paging when appropriate. Reviewed by observation and feedback.
• Codes and Stats
  • Handle all emergency situations such as codes, stats and disasters in a timely and accurate manner.
  • Places long distance calls and maintains appropriate documentation. Reviewed by documentation.
  • Provides information to callers in accordance with hospital policy. Reviewed by observation and feedback.
• Policies and Procedures
  • Ensure that all policies and procedures are implemented and enforced to ensure the best quality care.
  • Monitors alarms and initiatives responses in accordance with hospital policy.
  • Assist in training newly hired staff to the department.
• Safety
  • Coordinate with Hospital Security, Nursing Staff, and Physicians to ensure safety and care of patients, visitors, and the hospital staff.
  • Notify department supervisor/director when appropriate. Reviewed by observation.
  • Assists in resolving telecommunications equipment failures. Reviewed by observation.
• Completes 1-3 goals/objectives assigned for the performance period
  • Goals and objectives completed on time.

POSITION REQUIREMENTS

A. Education

• High School Diploma or equivalent work experience.

B. Qualifications/Experience

• Ability to work under stress, fast paced and stay organized.
• Friendly; enjoys working with the public.
• Detail-oriented.
• Able to accomplish responsibilities amid frequent distractions and interruptions with minimal supervision.
• Customer service experience required.
• Six months Operator experience or completion of training program preferred.
• Hospital PBX experience preferred.

C. Special Skills/Knowledge

• Working knowledge of Microsoft Office including Excel.
• Ability to write, speak and read Spanish is preferred.

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MLK Community Healthcare
1680 E 120th Street
Los Angeles, CA 90059
Tel: 424-338-8000
Email: info@mlkch.org
www.mlkch.org

Salary : $21 - $28