What are the responsibilities and job description for the PBX Operator Lead Evenings - Full Time position at Martin Luther King Jr Community Hospital?
PBX Operator Lead Evenings - Full Time
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POSITION SUMMARY
Reporting to the Supervisor, PBX Call Center, answering all incoming PBX switchboard and emergency calls, providing information and or transferring calls to appropriate locations; Monitor all alarms, and close circuit TVs; Coordinate with Hospital Security, Nursing Staff & Physicians; Use of communications software including the paging system; Serve as the voice of the Hospital.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answering Calls
- Answer all PBX calls in a timely, courteous, and professional manner.
- Utilize overhead paging system when required in accordance with hospital policy to announce emergencies, page authorized personnel and make standard announcements. Reviewed by observation and feedback.
- Utilized and access system wide database providing patient/employee/physician/department information and executing wide-area paging when appropriate. Reviewed by observation and feedback.
- Codes and Stats
- Handle all emergency situations such as codes, stats, and disasters in a timely and accurate manner.
- Places long distance calls and maintains appropriate documentation. Reviewed by documentation.
- Provides information to callers in accordance with hospital policy. Reviewed by observation and feedback.
- Policies and Procedures
- Ensure that all policies and procedures are implemented and enforced to ensure the best quality care.
- Monitors alarms and initiatives responses in accordance with hospital policy.
- Assist in training newly hired staff to the department.
- Safety
- Coordinate with Hospital Security, Nursing Staff, and Physicians to ensure safety and care of patients, visitors, and the hospital staff.
- Notify department supervisor/director when appropriate. Reviewed by observation.
- Assists in resolving telecommunications equipment failures. Reviewed by observation.
- Completes 1-3 goals/objectives assigned for the performance period.
- Goals and objectives completed on time.
- Assist PBX Supervisor with PBX scheduling.
- Emergency Management
- Conduct fire drills when assigned.
- Assist with radio checks.
- Complete quarterly phone checks from reddinet
- Organize Decontamination Closet
- Decedent affairs
- Assist with Decedent Affairs when assigned by PBX Supervisor which can be one of the following:
1.Provides oversight of all personnel, regardless of department, as they provide care for the expired patient.
2.Supportive care for a family of deceased patients via phone and face-to-face meetings
3.Assist with religious, social services, and financial referrals for burial services.
4.Provides Bereavement and grief support tools to families.
5.Implementation of decedent affairs manual in each clinical unit
6.Assist staff in physical processing of decedents for mortuary and Coroner discharge.
7.Ensures morgue processes are followed and high-quality decedent care delivery.
8.Familiar with HIPAA, mortuary release protocols, and Coroner criteria
9.Provides technical and professional support as needed to the public and physicians of the Medical Center.
10.Facilitates education of Employees, Medical Staff, and mortuary personnel on Decedent Affairs
11.Ensures compliance with regulatory requirements and legal documentation requirements.
POSITION REQUIREMENTS
A. Education
- High School Diploma or equivalent work experience.
B. Qualifications/Experience
- Ability to work under stress, fast paced and stay organized.
- Friendly; enjoys working with the public.
- Detail-oriented.
- Able to accomplish responsibilities amid frequent distractions and interruptions with minimal supervision.
- Customer service experience required.
- Six months Operator experience or completion of training program preferred.
- Hospital PBX experience preferred.
C. Special Skills/Knowledge
- Working knowledge of Microsoft Office including Excel.
- Ability to write, speak and read Spanish is preferred.
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Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, citizenship status, military service, or any other status protected by federal, state, or local laws. This application is intended for use in evaluating your application for employment. Please click the link below to view the E-verify or Right to Work information.
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MLK Community Healthcare
1680 E 120th Street
Los Angeles, CA 90059
Tel: 424-338-8000
Email: info@mlkch.org
www.mlkch.org
Salary : $22 - $30