What are the responsibilities and job description for the Dispatch/ Call Center position at MLHCO?
Location: Cornelius, NC
Compensation: $18.00 per hour
Employment Type: Part-Time or Full-Time (flexible schedules available, including weekends)
About Us
My Little Helper & Co LLC is a leading Non-Emergency Medical Transportation (NEMT) company serving the Charlotte Metro area and surrounding counties, including South Carolina. We are committed to providing safe, reliable, and accessible transportation services that make a difference in the lives of our clients. Join our expanding team and contribute to our mission of improving community accessibility and well-being.
Position Summary:
Key Responsibilities:
· Manage incoming and outgoing calls for service requests.
· Schedule and dispatch drivers effectively, optimizing routes.
· Communicate real-time updates and changes to drivers and clients.
· Monitor and address issues, ensuring timely resolutions.
· Maintain accurate logs of service calls, schedules, and incidents.
· Provide exceptional customer service and resolve client concerns.
· Collaborate with team members to ensure operational efficiency.
· Use dispatch software and tools proficiently.
Key Cultural Values:
· Efficiency and innovation.
· Commitment to exceptional customer service.
· Adaptability and accountability.
Requirements
Qualifications:
· High school diploma or GED; associate degree preferred.
· Proficiency in dispatch or CRM software.
· Strong organizational and multitasking skills.
· Excellent communication and problem-solving abilities.
· Ability to remain calm under pressure.
Benefits
Why Join Us?
· Competitive pay at $18.00 per hour.
· Flexible scheduling with part-time, full-time, and weekend positions available.
· The opportunity to make a meaningful impact on your community.
· Regular training to enhance skills and ensure safety standards.
· Work in a supportive, team-oriented environment.
Salary : $18