Call Center Representative

Department: Core Call Inc

Location: Charlotte, NC

Compensation: $17.25 - $24.00 / hour

Description


Job Title: Call Center Representative
Location: Charlotte, NC
Job Type: Full-time


Job Summary:As a Call Center Representative, you will play a fundamental role in ensuring customer satisfaction and maintaining the strong reputation of our company. This position requires a highly motivated individual who excels in communication and possesses exceptional problem-solving skills. You will be the first point of contact for our clients, handling a variety of inquiries and challenges with professionalism and empathy.


Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Identify customer needs and provide appropriate solutions, promoting relevant products and services as needed.
• Document all customer interactions accurately in our CRM system, ensuring all information is up-to-date.
• Handle customer complaints by investigating the issues and following up to ensure satisfactory resolutions are achieved.
• Monitor call queues and assist colleagues during peak times to ensure optimal service levels are maintained.
• Provide feedback and suggestions to improve processes and enhance customer service experiences.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent required; additional education in communications or related fields is a plus.
• Proven experience in a call center or customer service environment is preferred.
• Excellent verbal and written communication skills are essential for effective customer interaction.
• Strong problem-solving abilities and the capacity to think critically under pressure.
• Proficient in using computers and familiar with CRM software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends as required.
  
  

Benefits

• Growth opportunities within the company.
• Comprehensive training and onboarding.
• Paid time off and holidays.
• A positive and supportive work environment.