IT Field Operations Specialist

Title: IT Field Operations Specialist

Location: Brooklyn, NY

Employment Type: Contract

Compensation

Pay Range: $21.07-$30.10 Per HR

Job Summary

• The role involves supporting IT operations across outpatient radiology centers and related offices in the New York City region.
• It includes troubleshooting various systems and equipment, providing both remote and on-site assistance.
• The position requires a strong understanding of generic technology systems and the ability to improve existing workflows.
  
  

Description

• Support IT operations for radiology centers and ancillary offices.
• Provide user support for various systems and equipment.
• Report and resolve issues via multiple communication channels.
• Collaborate with IT teams and leadership for system understanding.
• Analyze and recommend workflow improvements.
• Assist in hardware and software installation and troubleshooting.
• Maintain knowledge of equipment and systems through documentation and education.
  
  

Key Responsibilities

• Collaborate with leadership to deliver hardware and software solutions.
• Monitor and resolve service tickets and projects.
• Visit sites to address and resolve IT issues.
• Maintain security and rectify deficiencies in systems.
• Work with vendors to escalate and resolve issues.
  
  

Qualifications

• Bachelor's or Associate's degree in a related field or 5 years of IT support experience.
• Strong operational and analytical abilities with excellent communication skills.
• In-depth knowledge of network and computer systems operations.
• Proficiency in problem resolution and time management.
• Flexibility to travel and valid driver's license with insurance.
  
  

Core Technologies

• PC | Printers | File Servers | Network Operations | Network Cabling | Switches | Routers | Firewalls | Operating Systems | TCP/IP Protocol | Microsoft Office | Encryption Software
  
  

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy

Onboarding Expectations

Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4

EEO Statement

Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement