What are the responsibilities and job description for the Desktop Support Analyst Consultant position at Mitchell Martin Inc.?
Title: Desktop Support Analyst Consultant
Location: New York, NY
Position Type: Contract
Compensation
Pay Range: $35.00-$42.00 Per HR
Job Description
Join our team as a Desktop Support Analyst Consultant in New York, NY, where you'll provide top-tier IT support in a contract role.
You'll be responsible for delivering high-quality desktop support services, managing technical issues, and ensuring customer satisfaction.
Proficiency in various technology environments is essential to succeed in this role.
Key Responsibilities
Deliver excellent customer service in all interactions.
Address and escalate service issues promptly.
Represent local needs during the development of technical standards.
Provide user coaching both onsite and remotely.
Maintain and improve service levels according to global standards.
Qualifications
Minimum of 4 years supporting desktop environments with at least 500 clients.
Experience with Windows OS and Office Suites for 4 years.
Experience with Apple devices for 4 years.
Relevant certifications are strongly preferred.
Experience supporting both onsite and remote users.
Core Technologies
Windows OS | Apple Devices | Audio/Visual Equipment | Ticketing Systems | Networking | Infrastructure | Microsoft Services
Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
Location: New York, NY
Position Type: Contract
Compensation
Pay Range: $35.00-$42.00 Per HR
Job Description
Join our team as a Desktop Support Analyst Consultant in New York, NY, where you'll provide top-tier IT support in a contract role.
You'll be responsible for delivering high-quality desktop support services, managing technical issues, and ensuring customer satisfaction.
Proficiency in various technology environments is essential to succeed in this role.
Key Responsibilities
Deliver excellent customer service in all interactions.
Address and escalate service issues promptly.
Represent local needs during the development of technical standards.
Provide user coaching both onsite and remotely.
Maintain and improve service levels according to global standards.
Qualifications
Minimum of 4 years supporting desktop environments with at least 500 clients.
Experience with Windows OS and Office Suites for 4 years.
Experience with Apple devices for 4 years.
Relevant certifications are strongly preferred.
Experience supporting both onsite and remote users.
Core Technologies
Windows OS | Apple Devices | Audio/Visual Equipment | Ticketing Systems | Networking | Infrastructure | Microsoft Services
Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
Salary : $35 - $42