What are the responsibilities and job description for the Service Coordinator - Customer Service Specialist position at Mitchell Heating & Cooling?
Service Coordinator - Customer Service Specialist | $18.00 - $20.00 per hour DOE
Position Overview
This position serves as the first point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients. Scheduling and dispatching service technicians to calls, coordinate maintenance visits, and manage follow-ups.
Hours: 9:30am - 6:00pm
Schedule: Monday through Friday (occasionally Saturdays during peak season)
Join a Company That Puts People First!
Mitchell Heating and Cooling | Rolesville NC
We are a family-owned business that has proudly served the Raleigh-Durham area since 1973. Unlike many HVAC companies, we've had consistent ownership from the very beginning, providing stability and a strong sense of community.
Why Join Our TEAM Benefits:
Learn more about us: www.mitchellhvac.com
customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
Salary: $18.00 - $20.00 per hour
Position Overview
This position serves as the first point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients. Scheduling and dispatching service technicians to calls, coordinate maintenance visits, and manage follow-ups.
Hours: 9:30am - 6:00pm
Schedule: Monday through Friday (occasionally Saturdays during peak season)
Join a Company That Puts People First!
Mitchell Heating and Cooling | Rolesville NC
We are a family-owned business that has proudly served the Raleigh-Durham area since 1973. Unlike many HVAC companies, we've had consistent ownership from the very beginning, providing stability and a strong sense of community.
Why Join Our TEAM Benefits:
- Family-Owned & Operated - Work for a company that values its team like family
- Opportunities to expand your skills, take on new challenges, and work with a supportive team
- Over 50 years in business with a stellar reputation!
- Medical insurance
- paid vacation
- paid holidays
- 401K with company match
- Serve as the first point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients
- Schedule and dispatch service calls, coordinate maintenance visits, and manage follow-ups
- Maintain accurate customer records and keep our database current
- Log warranties and rebates, and provide customers with timely updates on service lead times
- Use Service Titan daily to manage scheduling and communications
- Work independently and collaborate with the team to ensure smooth operations
- 2 years of experience as a dispatcher, schedule coordinator, project coordinator, or similar office experience
- Intermediate to Advanced Computer skills
- Microsoft Office software skills
- Data entry skills
- Organizational skills and high attention to detail
- Service Scheduling / Coordinating experience desired
- Knowledge of the HVAC industry is recommended but not required
- High school diploma or general education degree (GED)
Learn more about us: www.mitchellhvac.com
customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
Salary: $18.00 - $20.00 per hour
Salary : $18 - $20