What are the responsibilities and job description for the HVAC Service Dispatcher - CSR position at Mitchell Heating & Cooling?
Mitchell Heating and Cooling | Rolesville NC
Join a Company That Puts People First
We are family-owned company that has proudly served the Raleigh-Durham area since 1973. Unlike many HVAC companies, we've had consistent ownership from the very beginning, providing stability and a strong sense of community.
HVAC Service Dispatcher - CSR | $20.00 - $24.00 per hour, depending on experience
Hours: 9:30am to 6:00pm | Hours are flexible / negotiable
Schedule: Monday through Friday | with occasional Saturdays during peak season
Our Benefits:
- Medical insurance
- paid vacation
- paid holidays
- 401K with company match
- Top of the line Technology!
- Work for a company that values its team like family
- Opportunities to expand your skills, take on new challenges, and work with a supportive team
- Over 50 years in business with a stellar reputation! We are expanding our office team
What You Will Be doing:
- First point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients
- Dispatch service technicians and schedule service calls,
- Coordinate and schedule maintenance visits, and manage follow-ups
- Maintain accurate customer records and keep our database current
- Log warranties and rebates, and provide customers with timely updates on service lead times
- Use Service Titan daily to manage scheduling and communications
- Ability to work independently and collaborate with the team to ensure smooth operations
What We Are Looking For:
- 2 years of experience as a schedule coordinator, dispatcher, project coordinator, or similar office experience
- Advanced customer service skills
- Excellent computer skills
- Intermediate to advanced Microsoft Office experience
- Organizational skills and high attention to detail
- Service Scheduling / Coordinating experience desired
- Knowledge of the HVAC industry is recommended but not required
- High school diploma or equivalent
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Salary : $20 - $24