What are the responsibilities and job description for the Teamsters Union Bid - Dispatch Specialist position at Missouri State University?
Teamsters Union Bid - Dispatch Specialist
Bookmark this Posting Print Preview | Apply for this Job
Please see Special Instructions for more details.
This position is only available to current, regular, full-time employees of Missouri State University who are represented by the Teamsters Union.
DS 1 4:00 pm – 12:00am (1600-0000) – Tuesday-Saturday
DS 1 4:00 pm – 12:00am (1600-0000) – Tuesday-Saturday
DS 2 8:00 am – 4:00pm (0800-1600) – Sunday-Thursday
DS 3 12:00 am – 8:00am (0000-0800) – Wednesday-Sunday
DS 4 4:00 pm – 12:00 am (1600-0000) – Sunday-Thursday
DS 5 12:00 am – 8:00 am (0000-0800) – Friday-Tuesday
Posting Details
Position Information
| Position Title | Teamsters Union Bid - Dispatch Specialist |
|---|---|
| Work Location | Springfield Campus |
| Out-of-State Employment | Out-of-state employment is limited to Arkansas, Virginia, Maryland, and Washington, D.C., and subject to supervisor approval. |
| Department | Office of University Safety |
| HR Home Department | 060113 OFFICE OF UNIVERSITY SAFETY |
| Pay Grade | 24 |
| Proposed Salary | $17/hour with $.30/hour second shift differential and $.60/hour third shift differential |
| Sponsorship Information | Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship. |
| Position only available to current, regular, full-time Missouri State University employees? | Yes |
| Appointment Type | Full Time Regular |
| Exempt/Non-Exempt | Non-Exempt |
| General Function | The Dispatch Specialist receives and dispatches emergency and non-emergency radio and telephone traffic accurately to Campus Safety Services and Springfield Police Substation personnel and notifies the campus community of emergencies The Dispatch Specialist monitors the University’s alarm systems and surveillance cameras, maintains computerized logs of radio and telephone transactions, monitors scanners and weather radar resources for events affecting the University community, and monitors the emergency courtesy and elevator phones. |
| Description of Primary Duties |
This position is only available to current, regular, full-time employees of Missouri State University who are represented by the Teamsters Union. DS 1 4:00 pm – 12:00am (1600-0000) – Tuesday-Saturday DS 2 8:00 am – 4:00pm (0800-1600) – Sunday-Thursday DS 3 12:00 am – 8:00am (0000-0800) – Wednesday-Sunday DS 4 4:00 pm – 12:00 am (1600-0000) – Sunday-Thursday DS 5 12:00 am – 8:00 am (0000-0800) – Friday-Tuesday 1. Serves as the contact point for Campus Safety Services, the Springfield Police Substation, and the campus community. 2. Receives and dispatches emergency and non-emergency calls for service by utilizing a multi-line, multi-function telephone system, determining critical information for call processing, determining what resources need to respond by applying Standard Operating Procedures, utilizing a computerized radio system, and identifying additional actions to be taken to address the situation. 3. Enters all radio and telephone communications into dispatch software, assists outside customers with obtaining information during emergency situations in accordance with University and departmental policy, and provides information from University resources to University Safety. 4. Proactively monitors surveillance cameras for suspicious or unusual activity and uses surveillance cameras to actively support Campus Safety Services during incidents, and reviews and exports video for internal and external requests in accordance with University and departmental policy. 5. Assists the campus and non-campus community by offering departmental services, issuing building permits and issuing keys to authorized users. 6. Monitors University alarms, weather radar resources, emergency phones, elevator phones, and other systems as assigned and initiates the appropriate response to the incident including dispatching personnel, activating the tornado warning system, sending a mass notification, and other responses as assigned 7. Remains competent and current through completion of assigned training, self- directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director, University Safety or designee. 8. Contributes to the overall success of the Office of University Safety by performing all other duties assigned. |
| Minimum Acceptable Qualifications |
Education: A high school diploma or the equivalent is required. Experience: Two years of experience in a multi-tasking environment with heavy customer contact is required. Data entry experience is required. Emergency communications or dispatch work experience is preferred. Skills: The ability to deal courteously, calmly, and effectively with people and stressful situations, which may continue for extended periods of time, is required. The ability to listen, speak clearly, assess situations accurately and determine the appropriate course of action is required. The ability to use judgment appropriately when responding to incident reports and emergency situations is required. The ability to operate a computer terminal and keyboard efficiently and accurately is required. The ability to effectively communicate with others using dispatch equipment is required. The ability to communicate clearly and effectively verbally and in writing is required. The ability to use software systems such as computer-aided dispatch, access control systems, and video monitoring systems is required. The ability to learn and remain knowledgeable of policy and procedures, the location of campus buildings, and the geography of campus is required. Certification and Training: Successful completion of the on-the-job training program within the first six months of employment is required. Successful completion of Incident Command System (ICS) 100 and National Incident Management System (NIMS) 700 training is required or must be completed within one year of appointment. Effort: The scope of the position may require nighttime, holiday, and/or weekend work. Overtime may be required to meet the staffing needs of the department. This position is designated as essential and is required to report to work as scheduled when University offices are closed. Other: Visual acuity sufficient to be able to accurately and reliably monitor and quickly process visual information fed from surveillance cameras as displayed on multiple video screens and computer monitors is required. |
| Additional Qualifications | |
| Link to Job Description | https://www.missouristate.edu/human/jobdescriptions/5422-dispatch-specialist.htm |
| Open Date | 09/25/2026 |
| Close Date (If Close Date is blank then the posting is considered open until filled) | 09/30/2026 |
| Special Instructions to Applicants |
This position is only available to current, regular, full-time employees of Missouri State University who are represented by the Teamsters Union. DS 1 4:00 pm – 12:00am (1600-0000) – Tuesday-Saturday DS 2 8:00 am – 4:00pm (0800-1600) – Sunday-Thursday DS 3 12:00 am – 8:00am (0000-0800) – Wednesday-Sunday DS 4 4:00 pm – 12:00 am (1600-0000) – Sunday-Thursday DS 5 12:00 am – 8:00 am (0000-0800) – Friday-Tuesday |
| Equal Opportunity Statement | Non-Discrimination Statement Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972. This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America. The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu, 417-836-4252. |
| Background Check Statement | Employment will require a criminal background check at University expense. |
Posting Detail
| Posting Number | 20260251FTS |
|---|---|
| Quicklink for Posting | https://jobs.missouristate.edu/postings/88234 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this vacancy?
- Indeed
- Missouri State University Website
- Employee Referral
- Job Alerts
- HigherEdJobs.com
- Personal Contacts / Networking
- Job Board (CareerBuilder.com, Monster, etc.)
- Other
- *
Please specify the recruitment source where you located this posting. If you selected Employee Referral above, please list the name of the current MSU employee who referred you.
(Open Ended Question)
- *
Do you have a High School Diploma or Equivalent?
- Yes
- No
- *
Do you have 2 years experience in a multi-tasking environment with heavy public contact?
- Yes
- No
- *
Do you have two years of dispatch/communication center experience?
(Open Ended Question)
- *
Please select your first preference of shift availability below:
- DS1 Tuesday-Saturday 4 pm-12 am
- DS2 Sunday - Thursday 8 am-4 pm
- DS3 Wednesday-Sunday 12 am-8 am
- DS4 Sunday-Thursday 4 pm-12 am
- DS5 Friday-Tuesday 12 am-8 am
- *
Please select your second preference of shift availability below:
- DS1 Tuesday-Saturday 4 pm-12 am
- DS2 Sunday - Thursday 8 am-4 pm
- DS3 Wednesday-Sunday 12 am-8 am
- DS4 Sunday-Thursday 4 pm-12 am
- DS5 Friday-Tuesday 12 am-8 am
- *
Please select your third preference of shift availability below:
- DS1 Tuesday-Saturday 4 pm-12 am
- DS2 Sunday - Thursday 8 am-4 pm
- DS3 Wednesday-Sunday 12 am-8 am
- DS4 Sunday-Thursday 4 pm-12 am
- DS5 Friday-Tuesday 12 am-8 am
- *
Please select your fourth preference of shift availability below:
- DS1 Tuesday-Saturday 4 pm-12 am
- DS2 Sunday - Thursday 8 am-4 pm
- DS3 Wednesday-Sunday 12 am-8 am
- DS4 Sunday-Thursday 4 pm-12 am
- DS5 Friday-Tuesday 12 am-8 am
- *
Are you a current full-time regular Missouri State University employee?
- Yes, I am a current full-time faculty/staff University employee.
- No, I am not currently employed by the University.
- No, I am a current per course faculty member.
- No, I am a current part-time staff University employee.
- No, I am a current University graduate assistant or teaching assistant.
- No, I am a current student University employee.
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Letter of Recommendation-1 (Non-confidential)
- Letter of Recommendation-2 (Non-confidential)
- Letter of Recommendation-3 (Non-confidential)
- Certificate/License-1
- Certificate/License-2
- Certificate/License-3
Salary : $17 - $60